Senior Customer Relationship Manager

3 days ago

Bengaluru, Karnataka, India beBeeCustomerEngagement Full time US$ 90,000 - US$ 1,20,000

Job Summary

This role is responsible for developing and nurturing long-term customer relationships, resolving complex issues, and using data-driven insights to drive business improvements. The role manages key partnerships, communicates performance updates to senior management, and develops personalized initiatives for customer retention and growth.

Responsibilities:

  • Develops and maintains strong relationships with key customers to ensure loyalty and advocacy.
  • Serves as the primary point of contact for complex issues and strategic discussions, utilizing in-depth knowledge of organizational products and services.
  • Handles and resolves customer complaints and escalations, leveraging expertise in organizational policies and procedures.
  • Leverages data analytics, customer feedback, and market trends to identify opportunities for improvement and enhance customer satisfaction.
  • Manages vendor and channel partner relationships to ensure effective collaboration and alignment with customer needs.
  • Provides regular updates to senior management on customer engagement performance and strategic initiatives.
  • Develops and implements tailored engagement strategies to enhance customer retention, loyalty, and advocacy.
  • Collaborates closely with other departments to improve solutions and ensure seamless customer interactions.
  • Ensures that all customer engagement activities comply with regulatory requirements, including data protection and consumer rights.

Requirements:

Four-year or Graduate Degree in Business Administration, Economics, Sales, Marketing, or related field

At least 3 years of work experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or related field

Skills:

  • Excellent communication and interpersonal skills
  • Advanced level of written and spoken English
  • Second foreign language required
  • Strong analytical and problem-solving skills
  • Ability to work under pressure and meet deadlines
  • Good organization and time management skills

Benefits:

Impacts multiple teams and may act as a team leader, providing direction to team activities and facilitating information validation and decision making process

Complexity:

Responds to moderately complex issues within established guidelines

Disclaimer:

This job description outlines the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

],

  • Customer Relationship Manager

    4 hours ago

    Bengaluru, Karnataka, India Homzinterio Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    We are seeking a Customer Relationship Manager.The role involves ensuring superior customer satisfaction, project coordination, and efficient team collaboration to deliver quality interior design services.ResponsibilitiesExpertise in project coordination, ensuring seamless execution from design to deliveryStrong ability to collaborate effectively with team...

  • Senior Customer Relationship Manager

    1 week ago

    Bengaluru, Karnataka, India beBeeCustomerRelationship Full time ₹ 15,00,000 - ₹ 25,00,000

    About the RoleThis senior leadership position oversees the entire customer relationship for a specific business unit or line of business, ensuring effective relationships are maintained with customers. The role is accountable for driving revenue growth through new business opportunities and retaining existing clients.Key Responsibilities:Achieve annual...

  • Customer Relationship Manager

    5 days ago

    Bengaluru, Karnataka, India beBeeCustomerRelationship Full time ₹ 12,00,000 - ₹ 20,00,000

    Manage Customer Relationships and Drive Revenue GrowthAbout the Role:This is a challenging opportunity to manage and grow existing customer relationships, identifying opportunities for upselling, cross-selling, and deepening engagement.Develop strategies for expanding existing customer accounts within emerging market categories, focusing on long-term...

  • Senior Customer Relationship Manager

    5 days ago

    Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 10,00,000

    Job Description:As a seasoned customer relationship professional, you will play a pivotal role in nurturing and maintaining relationships with our entire customer base.Key responsibilities include ensuring constant engagement with customers throughout the life cycle and identifying opportunities for planned spontaneity.The ideal candidate will be responsible...

  • Customer Relationship Manager

    5 days ago

    Bengaluru, Karnataka, India beBeeCUSTOMER Full time ₹ 20,00,000 - ₹ 25,00,000

    Job TitleA global leader in strategic response management software is seeking a Customer Success Manager to play a crucial role in building relationships with customers, promoting software adoption, addressing customer issues, identifying new business opportunities, and negotiating terms for professional services.About the RoleThe Customer Success Manager...

  • Assistant Manager

    6 hours ago

    Bengaluru, Karnataka, India Lifebridge Senior Care Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Description of the Position:As an Assistant Manager - Client Engagement, you'll be a key point of contact for clients who have purchased homes in a senior living community. This role requires exceptional interpersonal skills, patience, and empathy, as your primary clientele will be senior citizens. You'll be responsible for building and nurturing strong...

  • Customer Relationship Manager

    4 days ago

    Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 10,00,000

    Customer Service Specialist Role OverviewThis is a vital position where you will coordinate customer relationships, support clear and effective communication of customer expectations, and team with other departments to satisfy customer requirements.The ideal candidate will have excellent oral and written communication skills, be customer focused, and have a...

  • Customer Relationship Manager

    3 weeks ago

    Bengaluru, Karnataka, India Nobroker Full time

    Company OverviewNoBroker com India s first Proptech unicorn revolutionizes property search by eliminating middlemen connecting buyers with property owners directly Established in 2014 by IIT and IIM alumni NoBroker serves over three million monthly customers with a team of 2 000 passionate employees The company offers a plethora of services including...

  • Sales Relationship Manager

    2 days ago

    Bengaluru, Karnataka, India beBeeRelationship Full time US$ 1,04,000 - US$ 1,30,878

    Senior Relationship ManagerMain Responsibilities:Converting prospects into customers by showcasing appropriate residential properties that match their investment needs.We are looking for a skilled professional to join our team as a Senior Relationship Manager. The role involves converting prospects into customers through effective sales strategies and...

  • Senior Relationship Manager

    2 days ago

    Bengaluru, Karnataka, India PropEx Full time

    Job DescriptionCompany DescriptionPropEx is a data-driven PropTech marketplace exchange that instantly and virtually connects various stakeholders in the real estate ecosystem. We empower consumers to discover, negotiate, and perform end-to-end digital transactions through our proprietary technology on existing messaging platforms. PropEx focus on building...