Customer Experience Specialist

4 days ago

Mumbai, Maharashtra, India beBeeCustomerService Full time US$ 60,000 - US$ 80,000
Customer Service Lead Job Description

We are seeking a highly motivated and experienced Customer Service Lead to drive customer experience operations, resolve issues, and enhance customer relationship management across the region.

Key Responsibilities:
  • Identify opportunities for process improvements in customer service operations.
  • Manage customer experience operations, including complaint resolution and query resolution in a timely manner.
  • Collect and manage internal documentation, including customer documentation, regulatory risk, and compliance information.
  • Meet customer service audit requirements and work on customer service consolidation projects and other cross-functional initiatives.
Required Skills and Qualifications:
  • Minimum 2-3 years of related experience.
  • Masters degree in Supply Chain or Operations from a reputable institution.
  • Lean and Six-Sigma technical skills.
  • Advanced Excel, MS Office, SAP, and data analytics tools proficiency.
  • Professional skills: ability to make quick decisions, perform efficiently, deal with multiple sources of information, and demonstrate effective written and oral communication skills.
Preferred Qualifications:
  • Prior knowledge of DMS CRM software.
  • Experience in Pharma FMCG E-comm industries.

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