Advanced Technical Support Specialist

1 week ago

Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,20,00,000

We are seeking skilled professionals to deliver exceptional remote IT support with a focus on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint.

This role requires troubleshooting complex issues, guiding junior technicians, and driving successful migrations while ensuring best-practice IT asset management and preventive maintenance.

Key Responsibilities
  • Provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
  • Work with an Architect for Exchange Online and SharePoint Online migrations, including cut-over and hybrid scenarios.
Device & Endpoint Management
  • Configure and support Intune device enrollment, compliance policies, and app deployments for Windows, iOS, and Android endpoints.
Active Directory / Azure AD
  • Administer on-prem AD and Azure AD: user lifecycle, group policies, authentication issues, and conditional access troubleshooting.
Troubleshooting & Monitoring
  • Diagnose and resolve Level 2 incidents remotely, minimizing downtime and ensuring system availability.
Support & Triage Leadership
  • Serve as the escalation point for Level 1 tickets, providing triage guidance and knowledge-sharing to upskill junior technicians.
Candidate Qualifications
  • 4+ years in IT support, including at least 2 years in a Level 2 capacity.
  • Proven expertise in Microsoft 365 administration, Exchange Online, and SharePoint Online, with hands-on migration experience.
  • Strong working knowledge of Intune endpoint enrolment, compliance, and configuration policies.
  • Solid background in Active Directory/Azure AD user and group management, GPO, and authentication troubleshooting.
About Our Team

We offer a collaborative environment, continuous upskilling, and opportunities to work with the latest Microsoft cloud technologies. If you're passionate about solving problems, mentoring others, and driving cloud-first solutions, we'd love to hear from you.

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