Technical Customer Support Expert

11 hours ago

Mysore, Karnataka, India beBeeTechnical Full time ₹ 11,00,000 - ₹ 17,50,000

Job Description:

 

  • Deliver exceptional customer support to clients and partners worldwide.
  • Analyze and troubleshoot software and hardware issues, as well as provide guidance on product applications and use cases.
  • Communicate effectively with customers/partners by listening attentively to their concerns and providing clear explanations of technical information over the phone and via email.
  • Participate in a weekend on-call rotational schedule once deemed capable.

 

Responsibilities:

 

  • Provide detailed technical explanations to customers and ask targeted questions to quickly understand the root cause of the issue.
  • Diagnose and troubleshoot complex technical problems efficiently.
  • Track issues through to resolution within agreed timeframes.
  • Elevate unresolved issues to internal teams for further assistance.
  • Offer prompt and accurate feedback to customers.
  • Refer to internal databases or external resources for technical solutions.
  • Lead troubleshooting discussions and brainstorming sessions.
  • Conduct workshops and training sessions for local and global teams.
  • Ensure all issues are properly documented following case management procedures.
  • Prioritize and manage multiple open issues simultaneously.
  • Follow up with customers to ensure systems are fully functional after troubleshooting and solution implementation.
  • Identify areas for improvement in processes, procedures, and tools.
  • Document technical knowledge in the form of articles and submit documentation opportunities.
  • Create and deliver product knowledge sharing sessions to regional teams.
  • Communicate with sales teams for timely updates on critical issues.
  • Collaborate with engineering teams to assist with documentation.
  • Perform activities (reproduce issues when required).

  • Technical Customer Support Specialist

    1 week ago

    Mysore, Karnataka, India beBeeCustomerSupport Full time ₹ 12,00,000 - ₹ 14,98,750

    Job Title: Technical Customer Support SpecialistA highly skilled and customer-centric individual is required to provide technical assistance and resolve queries from global clients.Key Responsibilities:Provide expert-level technical support via phone, email, or chat for international customersHandle complex technical issues related to telecom, VoIP,...

  • Technical Support Expert

    10 hours ago

    Mysore, Karnataka, India beBeeExpertise Full time ₹ 60,00,000 - ₹ 1,20,00,000

    We are seeking an exceptional Technical Support Expert to join our team. As a key member of our support group, you will play a vital role in elevating the user experience for thousands of enterprise customers.This is not just 'tech support', it's platform-level troubleshooting for customized business-critical workflows on ServiceNow. It's part developer,...

  • Technical Support Specialist

    1 week ago

    Mysore, Karnataka, India beBeeCybersecurity Full time ₹ 80,00,000 - ₹ 1,60,00,000

    Job DescriptionWe're seeking a passionate Technical Support Specialist to deliver exceptional post-sales support, handling complex technical inquiries and troubleshooting to maximize customer satisfaction.The ideal candidate will be responsible for:Providing expert technical guidance and support to customers and partners on product configuration,...

  • Expert Customer Support Professional

    15 hours ago

    Mysore, Karnataka, India beBeeSkillful Full time ₹ 18,00,000 - ₹ 24,00,000

    Job DescriptionTechnical customer support teams rely heavily on skilled professionals who can provide top-notch assistance to clients. As a technical customer support lead, you will play a crucial role in ensuring seamless interactions between customers and our organization.Key responsibilities of this position include:Managing a team of customer support...

  • Customer Support Executive

    2 days ago

    Mysore, Karnataka, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Specialist

    7 days ago

    Mysore, Karnataka, India beBeeSupport Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

    Job Role OverviewWe are a dynamic team of professionals dedicated to delivering valuable solutions that drive business growth and excellence in client service.The ideal candidate will be able to communicate effectively, collaborate well within a team, solve complex problems creatively and efficiently, adapt to change, and demonstrate a strong work ethic and...

  • Customer Success Solutions Expert

    2 days ago

    Mysore, Karnataka, India beBeeGainsight Full time ₹ 8,64,000 - ₹ 15,12,000

    Customer Success Solutions ExpertThis role involves acting as a technical and functional expert on Gainsight, supporting customer success strategy by designing, implementing, and optimizing solutions for internal and client-facing use cases.The ideal candidate will be stakeholder-facing, collaborating across Product, Customer Success, and Technical teams....

  • Hotel Operations Technical Support Specialist

    3 days ago

    Mysore, Karnataka, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 15,00,000

    Job Overview:We deliver exceptional technical support to empower hoteliers in their daily operations.Our mission is to provide actionable insights and expert solutions that drive business growth and success.Key Responsibilities:Provide high-level technical expertise to resolve complex support issues using advanced tools and diagnostic techniques.Collaborate...

  • IT Technical Support Professional

    2 days ago

    Mysore, Karnataka, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Technical Support SpecialistWe are seeking a skilled and customer-focused technical support professional to join our team as a Technical Support Specialist. This role involves resolving complex technical queries for international clients and ensuring seamless IT support delivery.Key Responsibilities:Provide remote and on-site technical support for end-users...

  • Customer Support Expert

    1 day ago

    Mysore, Karnataka, India beBeeCustomer Full time ₹ 2,60,000 - ₹ 3,60,000

    Job Title: Customer Service Chat RepresentativeThis is a full-time role for a Customer Service Chat Representative. As a Customer Service Chat Representative, you will be responsible for providing excellent customer support, ensuring customer satisfaction, and enhancing the overall customer experience.Address customer inquiries and concernsResolve issues in...