
Hotel Operations Technical Support Specialist
3 days ago
We deliver exceptional technical support to empower hoteliers in their daily operations.
Our mission is to provide actionable insights and expert solutions that drive business growth and success.
Key Responsibilities:- Provide high-level technical expertise to resolve complex support issues using advanced tools and diagnostic techniques.
- Collaborate with cross-functional teams to ensure seamless communication and issue resolution.
- Serve as the escalation point for issues requiring further investigation beyond initial support.
- Exceptional written and verbal communication skills to facilitate clear understanding between stakeholders.
- Proven experience working with CRM systems, such as JIRA or Salesforce.
- Advanced SQL or database skills to create customized reports and extract requested data.
- Excellent analytical and documentation skills to resolve issues efficiently and effectively.
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