Customer Success Solutions Expert

2 days ago

Mysore, Karnataka, India beBeeGainsight Full time ₹ 8,64,000 - ₹ 15,12,000
Customer Success Solutions Expert

This role involves acting as a technical and functional expert on Gainsight, supporting customer success strategy by designing, implementing, and optimizing solutions for internal and client-facing use cases.

The ideal candidate will be stakeholder-facing, collaborating across Product, Customer Success, and Technical teams. They will also be responsible for managing integration of Gainsight with other enterprise systems.

Key Responsibilities:
  • Act as the subject matter expert (SME) on Gainsight.
  • Own the configuration, customization, and administration of Gainsight.
  • Design and implement business processes, playbooks, and workflows in Gainsight to drive customer engagement and retention.
  • Collaborate with global teams to deliver end-to-end Gainsight implementations for internal and external stakeholders.
  • Manage integration of Gainsight with other enterprise systems.
  • Partner with Customer Success, Product, and Data teams to define KPIs, dashboards, and reports that deliver actionable insights.
Qualifications & Skills:
  • 5+ years of experience in CRM / Customer Success platforms, with at least 2+ years of direct Gainsight experience.
  • Strong background in Gainsight Administration, Configuration, and Integration.
  • Experience with Salesforce integration and API-based data flows.
  • Knowledge of customer success operations, including health scores, journey mapping, playbooks, and retention metrics.
  • Ability to gather business requirements and translate them into scalable Gainsight solutions.
Why Join?
  • Play a key role in shaping customer success operations with Gainsight.
  • Work at the intersection of business and technology, delivering high-impact solutions.
  • Collaborate with global teams in a high-growth, innovation-driven environment.

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