Expert Customer Support Professional

2 hours ago


Mysore, Karnataka, India beBeeSkillful Full time ₹ 18,00,000 - ₹ 24,00,000
Job Description

Technical customer support teams rely heavily on skilled professionals who can provide top-notch assistance to clients. As a technical customer support lead, you will play a crucial role in ensuring seamless interactions between customers and our organization.

Key responsibilities of this position include:

  • Managing a team of customer support agents to achieve exceptional service delivery
  • Resolving complex technical issues through effective communication and problem-solving skills
  • Providing guidance and coaching to improve agent performance and skills

Required Skills and Qualifications

To be successful in this role, you should possess the following skills and qualifications:

  • Excellent Communication Skills: Strong written and verbal communication skills with the ability to convey technical concepts clearly and professionally
  • Analytical Skills: Highly organized with the ability to manage multiple priorities in a fast-paced environment and strong analytical skills with intermediate to advanced proficiency in Excel
  • Customer Service Experience: 5+ years of experience in SaaS technical support, customer operations, or similar project-focused roles

Benefits

This role offers a competitive salary package, including benefits such as health insurance, paid time off, and opportunities for professional growth and development.

Others

If you are a motivated and results-driven individual looking for a challenging role that allows you to make a meaningful impact, please submit your application.



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