Technical Support Expert

1 day ago

Mysore, Karnataka, India beBeeExpertise Full time ₹ 60,00,000 - ₹ 1,20,00,000

We are seeking an exceptional Technical Support Expert to join our team. As a key member of our support group, you will play a vital role in elevating the user experience for thousands of enterprise customers.

This is not just 'tech support', it's platform-level troubleshooting for customized business-critical workflows on ServiceNow. It's part developer, part detective, and part trusted advisor — with UI/UX context baked in.

Key Responsibilities:
  • Resolve technical issues, clarify unexpected behaviors, and respond with precision across web, chat, email, and calls.
  • Dive deep into the ServiceNow platform, using logs, dev tools, and your expertise to find answers.
  • Collaborate with global teams to continuously enhance product usability and performance.
  • Bring clarity to complexity – whether it's a tricky AJAX call or a UI glitch, you'll untangle the knots.
  • Share feedback that shapes future products, tools, and internal processes.

This role requires strong analytical and problem-solving skills, as well as excellent communication and collaboration abilities.

Requirements:
  • Strong knowledge of ServiceNow platform and its various features.
  • Excellent problem-solving and analytical skills.
  • Ability to work independently and collaboratively as part of a global team.
  • Excellent communication and interpersonal skills.

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

About Us:

We are a leading provider of cloud-based IT solutions, dedicated to delivering exceptional user experiences for our customers. Our team is passionate about innovation, quality, and customer satisfaction.

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