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Future Focused Business Leader
2 weeks ago
Future Shaping Opportunity
We are seeking a highly motivated and detail-oriented individual to partner with our team of Growth Relationship Managers (GRMs) across a portfolio of strategic accounts.
This role will serve as a force multiplier - driving sales operations, growth enablement, and account support - while freeing up GRMs to focus on client-facing growth activities.
The ideal candidate is senior enough to engage directly with business leaders, yet hands-on and execution-focused to ensure momentum and follow-through.
This individual will bring strong sales operations expertise, project management discipline, and the ability to connect the dots across multiple functions to drive results
ResponsibilitiesSales & Commercial Execution
- Oversee billing, change requests, purchase orders, and draft SOW processes in partnership with various teams including finance and Operations.
- Track renewals, COLA execution, and contractual obligations well in advance to ensure seamless client experience.
- Coordinate RFP responses end-to-end, working with pricing, solutioning, service lines, and legal teams to deliver high-quality submissions.
Sales Operations & Governance
- Manage Salesforce processes, ensuring pipeline accuracy, opportunity progression, and portfolio visibility.
- Drive Sales Navigator prospecting efforts, build stakeholder maps, and maintain governance tracking.
- Monitor and report on executive connects, client engagements, and account health metrics.
Growth Enablement & Strategic Support
- Partner with GRMs and Growth Ops to deliver account research, market intelligence, earnings call insights, and competitive analysis.
- Lead coordination of Points of View (POVs), ensuring timely inputs from service lines, solutions, and creative teams.
- Track and manage action items across account plans, governance sessions, client events, and satisfaction surveys.
- Provide project management rigor to ensure commitments are executed and risks mitigated.
- GRMs are freed up to focus on expanding buying centers, deepening executive connects, and shaping client positioning.
- Account and contract obligations are proactively managed, with zero disruption to client relationships.
- Portfolio growth is accelerated through disciplined operations, consistent follow-up, and seamless coordination across functions.
Minimum Qualifications
- Excellent experience in program governance / management and/or sales Ops, account management, or business development support within consulting, BPO, or IT services.
- Proven expertise in Salesforce (SFDC) experience with Sales Navigator and research tools a plus.
- Strong program/project management skills with the ability to handle multiple priorities.
- Excellent communication, stakeholder management, and follow-up skills.
- Strong analytical capability to synthesize account research, financials, and market insights.
- Senior presence with the ability to work directly with GRMs and leadership.
- Hands-on, detail-oriented, and willing to own sales execution process end-to-end.
- Collaborative and resourceful, able to navigate multiple teams and functions.
- Highly proactive with a 'no task too small, no challenge too big' mindset.
Preferred Qualifications/Skills
- Must be a proactive problem-solver with a strong ability to manage multiple priorities and work effectively under pressure.
- A 'deal win' mentality and a willingness to challenge conventional thinking are crucial.