Customer Relationship Developer

1 day ago


Vadodara, Gujarat, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 15,00,000

Job Overview

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We are seeking a results-driven Customer Retention and Accounts Specialist to manage customer interactions, foster subscription growth, and resolve account discrepancies.

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  • This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues in a timely manner.
">Main Responsibilities:">
  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on conversion rates from trials to purchases and accounts suspended due to non-response.
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Key Skills:

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  • Advanced knowledge of Microsoft Excel software.
  • Basic knowledge of Microsoft Word.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem Solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems.
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About Us:

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Fostering a progressive culture, creativity, and flexible work environment, we prioritize diversity in all aspects.

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