
Relationships Manager
2 days ago
About this role:
At our organization, we're seeking a skilled professional to fill the position of Relationships Manager. In this capacity, you will be responsible for managing customer relationships in a professional and efficient manner.
The ideal candidate will possess excellent communication skills in English and Hindi, be able to manage escalations effectively, and exhibit good work ethics and a calm attitude.
Responsibilities:
- Handle customer queries over phone, email, WhatsApp, and social media
- Convert queries into orders
- Coordinate with marketplaces to promote sales of products
- Partner with new restaurants, event management companies, retailers, and corporate gifting clients
- Manage customers' queries in their preferred language (English or Hindi)
- Communicate with a premium customer base efficiently
- Understand the category of tableware and home décor quickly
- Help customers with technical & billing related queries
- Coordinate with other teams to resolve customer queries
Key Skills:
- Excellent communication and negotiation skills
- Good work ethics and calm attitude
- Ability to manage escalations efficiently
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