Relationships Manager

2 days ago


Vadodara, Gujarat, India beBeeCommunication Full time ₹ 45,00,000 - ₹ 75,00,000

About this role:

At our organization, we're seeking a skilled professional to fill the position of Relationships Manager. In this capacity, you will be responsible for managing customer relationships in a professional and efficient manner.

The ideal candidate will possess excellent communication skills in English and Hindi, be able to manage escalations effectively, and exhibit good work ethics and a calm attitude.

Responsibilities:

  • Handle customer queries over phone, email, WhatsApp, and social media
  • Convert queries into orders
  • Coordinate with marketplaces to promote sales of products
  • Partner with new restaurants, event management companies, retailers, and corporate gifting clients
  • Manage customers' queries in their preferred language (English or Hindi)
  • Communicate with a premium customer base efficiently
  • Understand the category of tableware and home décor quickly
  • Help customers with technical & billing related queries
  • Coordinate with other teams to resolve customer queries

Key Skills:

  • Excellent communication and negotiation skills
  • Good work ethics and calm attitude
  • Ability to manage escalations efficiently


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