Network Service Delivery Manager

1 month ago

Bengaluru, Karnataka, India Maersk Full time
Job Title: Senior Delivery Manager for Network Service Integration

Maersk is seeking a highly skilled Senior Delivery Manager for Network Service Integration to join our team. As a key member of our Network Architecture & Engineering team, you will be responsible for leading the delivery of network and perimeter services globally across Core, Edge, and Cloud.

Key Responsibilities:
  • Manage service delivery initiation activities, including identifying contractual obligations, customer needs, and goals.
  • Serve as liaison between technical and non-technical teams across Maersk and vendor/subcontractor organizations to ensure all delivery targets and requirements are met.
  • Effective communication, regular status tracking, and KPI reporting to key stakeholders on all network and perimeter delivery timelines, deliverables, and risks associated with the completion of objectives.
  • Engage with internal teams and suppliers to manage site surveys, ordering, and installation or decommissioning of circuits, hardware, and software across the network and perimeter ecosystem.
  • Manage commercial and non-commercial change within the lifespan of deployments.
  • Ensure carriers meet contractual requirements and produce thorough reporting and SLA & KPI monitoring.
  • Monitor and report service achievement against contractual and non-contractual performance targets and Service Level Agreements (SLAs).
  • Manage delivery plans from a regional perspective, budget, risks, and issues; act as a service delivery escalation point and escalate to senior management when appropriate.
  • Conduct service delivery closure activities to formalize and communicate service acceptance into Assurance, handover documentation, and ongoing activities to accountable teams and complete a post-implementation review to identify areas of improvement.
  • Lead on service delivery 'in-life' continuous improvement within the business region.
  • Supplier/partner capability performance management, commercial management.
Requirements:
  • A demonstrable track record operating as a Service Delivery professional within a globally focused business.
  • World-class expertise and experience in network delivery and demand management in a large Multi-national Corporation, Network Service Provider, or Systems Integrator.
  • Preferably ITIL qualified.
  • This candidate must have 7+ years' experience of delivery management of connectivity-based services, including but not limited to Satellite, 4G/LTE, 5G, WAN, Fixed and Wireless LAN networks, and CPE, Cloud Connect, load balancers, firewalls, VPN concentrators, and SSE.
  • Hands-on experience in delivering complex connectivity infrastructure at scale across a global matrix organization.
  • Successful history of leading, managing, and implementing impactful process improvement.
  • Must be a proven self-starter operating with minimal supervision.
  • Excellent written, verbal communication, and presentation skills.
  • Ability to manage multiple, sometimes competing priorities.
  • Strong organizational and planning skills.
  • Strong leadership capabilities along with solid judgment and decision-making skills.
  • Strong communication skills, both verbal and written.
  • The ability to work under pressure and effectively prioritize your workload.
About Maersk:

Maersk is committed to a diverse and inclusive workplace and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing us at [insert email address].

  • Network Delivery Manager

    3 weeks ago

    Bengaluru, Karnataka, India ScaleneWorks Full time

    Network Delivery ManagerA key role in ScaleneWorks, the Network Delivery Manager is responsible for overseeing the delivery of network-related projects and services. This includes:• Project Management: Coordinate and manage the day-to-day operations of multi-phase network projects, ensuring alignment with the change and release calendar.• Team...

  • Network Delivery Manager

    4 weeks ago

    Bengaluru, Karnataka, India ScaleneWorks Full time

    About the RoleWe are seeking an experienced Network Delivery Manager to join our team at ScaleneWorks. In this key role, you will oversee the delivery of network-related projects and services, ensuring they meet our high standards and align with our business objectives.Key ResponsibilitiesProject ManagementCoordinate and manage the day-to-day operations,...

  • Senior Delivery Manager

    4 weeks ago

    Bengaluru, Karnataka, India Maersk Full time

    About the RoleWe are seeking a highly skilled Senior Delivery Manager to lead our Network Service Integration team at Maersk.Key ResponsibilitiesLead the delivery of network and perimeter services across Core, Edge, and Cloud locations.Manage service delivery initiation activities, including contractual obligations, customer needs, and goals.Collaborate with...

  • Network Infrastructure Engineer with IT Service Delivery Expertise

    2 weeks ago

    Bengaluru, Karnataka, India Moyen-Orient Full time

    As a Network Infrastructure Engineer at Moyen-Orient, you will be responsible for maintaining and implementing the company's network infrastructure. Your expertise in IT service delivery will ensure that our network is reliable, secure, and efficient.We are looking for a highly skilled engineer who can administer servers, storage systems, and virtualization...

  • Network Access Layer Delivery Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Vodafone Full time

    About this roleAs a Network Access Layer Delivery Specialist at Vodafone, you will be responsible for receiving tasks set by the coordination team and ensuring quality and feasibility checking of complex and non-standard customer access installations.Key responsibilitiesFull project management and design responsibility of all complex and non-standard...

  • Service Delivery Manager

    2 weeks ago

    Bengaluru, Karnataka, India NTT Full time

    Job DescriptionWe are seeking a highly skilled Service Delivery Manager to join our team at NTT DATA. In this role, you will be responsible for ensuring the successful delivery of managed services to our clients.About the RoleYou will be responsible for monitoring work queues and providing support to clients with highly technical or sophisticated issues.You...

  • IT Service Delivery Excellence Manager

    8 hours ago

    Bengaluru, Karnataka, India Sampoorna Consultants Pvt. Ltd Full time

    Sampoorna Consultants Pvt. Ltd is seeking a highly skilled IT Service Delivery Excellence Manager to lead our team in delivering exceptional IT services.The estimated annual salary for this role is ₹1,200,000 - ₹1,800,000 (dependent on experience and qualifications).About the Role:This is a full-time position responsible for ensuring seamless delivery of...

  • IT Service Delivery Manager

    1 month ago

    Bengaluru, Karnataka, India Nexthire Full time

    Job Title: IT Service Delivery ManagerJob Summary:We are seeking an experienced IT Service Delivery Manager to lead our IT infrastructure team. The successful candidate will be responsible for ensuring the efficient delivery of IT services to meet the needs of our organization.Key Responsibilities:Service Management:Oversee the delivery of IT services to...

  • IT Service Delivery Manager

    3 weeks ago

    Bengaluru, Karnataka, India Nexthire Full time

    Employed at Nexthire, you will assume the role of the IT Service Delivery Manager, overseeing the delivery of IT services to meet organizational needs. This position demands a professional with a strong understanding of IT infrastructure and service management principles. Key responsibilities will involve managing IT service delivery processes, maintaining...

  • IT Service Delivery Manager

    4 weeks ago

    Bengaluru, Karnataka, India Nexthire Full time

    Role Overview: Nexthire is seeking a highly skilled IT Service Delivery Manager to join our team. This role involves ensuring the efficient delivery of IT services to meet the needs of our organization.Key Responsibilities:Service Management: Oversee the delivery of IT services to ensure they meet business requirements and service level agreements...

  • Service Delivery Manager

    4 weeks ago

    Bengaluru, Karnataka, India Lenovo Full time

    Job Description: At Lenovo, we are looking for a highly skilled Service Delivery Manager to lead our service delivery processes. Key Responsibilities:- Manage complex service delivery processes and ensure contractual support service deliverables are understood and managed effectively- Maximize the value of the customer's investment in Lenovo products and...

  • IT Service Delivery Manager

    3 weeks ago

    Bengaluru, Karnataka, India HITACHI ENERGY SERVICES SP. Z O.O. Full time

    Job DescriptionOverviewHitachi Energy IT has initiated an IT Transformation program to set up and migrate to a new global IT environment.As a ServiceNow Service Delivery Manager, you will play a key role in ensuring the effective delivery and support of ServiceNow services provided by external vendors.Your ResponsibilitiesKey responsibilities...

  • Service Delivery Manager

    1 month ago

    Bengaluru, Karnataka, India Fujitsu Full time

    Job DescriptionAs a Service Delivery Manager at Fujitsu, you will be responsible for managing SAP projects and ensuring the delivery of high-quality services to our customers. The ideal candidate will have a deep understanding of the customer's business and technical environment, as well as excellent communication skills.Key Responsibilities:Manage SAP...

  • Service Delivery Manager

    4 weeks ago

    Bengaluru, Karnataka, India Confluent, Inc Full time

    At Confluent, Inc., we are seeking a skilled Service Delivery Manager to join our team. The successful candidate will be responsible for driving success with our Professional Services customers across a regional customer base.The ideal candidate will have experience overseeing enterprise-level IT delivery projects and selling enterprise IT delivery services....

  • Service Delivery Manager

    3 weeks ago

    Bengaluru, Karnataka, India Fujitsu Full time

    Job Title: Service Delivery Manager      At Fujitsu, we are seeking a highly skilled Service Delivery Manager to lead our production teams in delivering exceptional IT services to our customers.Key Responsibilities:Manage SAP projects to ensure timely delivery and high-quality results.Develop and maintain a deep understanding of the customer's business...

  • Service Delivery Manager

    4 weeks ago

    Bengaluru, Karnataka, India KBros Aristo Pvt Ltd Full time

    Service Delivery Role at KBros Aristo Pvt LtdAs a Service Delivery Manager, you will be responsible for coordinating service engineer schedules, assigning tasks, and dispatching engineers to customer sites. This role involves managing work orders, ensuring accurate documentation, and tracking progress.Key Responsibilities:Develop and implement efficient...

  • Service Delivery Manager

    1 month ago

    Bengaluru, Karnataka, India Lenovo Full time

    Job SummaryWe are seeking a highly skilled Service Delivery Manager to join our team at Lenovo. As a Service Delivery Manager, you will be responsible for leading complex service delivery processes, developing creative resolutions to complex problems, and ensuring contractual support service deliverables are understood and managed effectively.Key...

  • Installation Delivery Manager

    4 weeks ago

    Bengaluru, Karnataka, India Vodafone Full time

    About this roleWe are seeking a highly skilled Installation Delivery Manager to join our team at Vodafone. As an Installation Delivery Manager, you will be responsible for overseeing the delivery of complex access network installations.About the roleKey accountabilities and decision ownership:Receiving tasks set by the coordination team, quality and...

  • Service Delivery Manager

    3 weeks ago

    Bengaluru, Karnataka, India Novo Nordisk Full time

    Job Title: Service Delivery ManagerNovo Nordisk is seeking a highly skilled Service Delivery Manager to anchor end-to-end service delivery, clarify customer needs, and establish agreements and contracts. The ideal candidate will ensure services meet business needs, manage changes, and set expectations with the service owner.Key Responsibilities:Manage...

  • Service Delivery Manager

    3 weeks ago

    Bengaluru, Karnataka, India Société Générale Assurances Full time

    Service Delivery ManagerWe are seeking a skilled Service Delivery Manager to lead our IT service operations team.Key ResponsibilitiesLead ITIL processes in Database Reliability EngineeringManage service levels, quality, and client expectationsDevelop and drive client relations and satisfactionDefine and manage service roadmaps for clientsRequirementsStrong...