Network Access Layer Delivery Specialist

3 weeks ago


Bengaluru, Karnataka, India Vodafone Full time

About this role

As a Network Access Layer Delivery Specialist at Vodafone, you will be responsible for receiving tasks set by the coordination team and ensuring quality and feasibility checking of complex and non-standard customer access installations.

Key responsibilities

  • Full project management and design responsibility of all complex and non-standard customer access installations.
  • Initial point escalation for all installation issues that directly impact Service Delivery ability to meet and exceed customer's expectations.
  • Full responsibility for configuring & commissioning of complex and customer access services on multiple delivery platforms to agreed standards before acceptance handover.
  • Coordinate with external contracting and internal install resources within Service Delivery to ensure customer service demands, commitments, expectations, installation builds and augments are completed to the best cost and meet or better the specified timeframes.

Requirements

  • Hands-on experience in Access layer on Optical Fibre/Transmission Networks.
  • Sound knowledge of telecommunications network technologies and products & services.
  • 5+ years Network Access layer delivery or support experience.
  • Strong focus on customer needs, strong communication and facilitation skills.


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