Customer Booking Specialist

6 days ago

Kurnool, Andhra Pradesh, India beBeeReservation Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Title: Reservation Executive

We are seeking a proactive and customer-oriented Reservation Executive to join our team. The ideal candidate will be responsible for assisting customers with ZHotel bookings, managing reservations, providing information on availability and pricing, and supporting smooth operational coordination.

This role demands strong communication skills, attention to detail, and a passion for delivering exceptional customer service. As a key member of the team, you will be working closely with internal teams to ensure seamless booking confirmations and exceptional guest experiences.

About the Role:
  • Assist customers with ZHotel bookings by sharing property details, availability, and pricing
  • Handle calls, messages, and inquiries from potential guests or partners
  • Manage and update reservation records, ensuring accuracy and timeliness
  • Coordinate with internal teams (Sales, Operations, Property Managers) for booking confirmations
  • Provide follow-up and support on customer queries and resolve concerns proactively
  • Maintain daily records of reservations, changes, cancellations, and feedback
  • Upsell relevant options based on availability and customer needs
  • Support reservation reporting and contribute to enhancing booking efficiency
Qualifications:

To be successful in this role, you will need:

  • Bachelor's degree in Hospitality, Business Administration, or a related field.
  • Proven experience in reservations, sales, or customer service, preferably in the hospitality industry.
  • Excellent negotiation and communication skills.
  • Strong customer service orientation with a focus on delivering exceptional experiences.
  • Ability to analyze market trends and adapt pricing strategies accordingly.
  • Proficient in using reservation management software and tools.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Ability to work effectively in a team environment and under pressure.
Why Join Our Team?

We offer a dynamic and supportive work environment that fosters growth and personal development. Our team is passionate about delivering exceptional experiences and making a positive impact. If you are a top talent looking for an exciting and rewarding experience, we encourage you to apply.

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