VOC Analyst

4 days ago

Kurnool, Andhra Pradesh, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 25,00,000

Unlock Business Growth by Harnessing Customer Feedback.

Job Description:

The VOC Specialist plays a pivotal role in driving business growth by analyzing and interpreting customer feedback data. With expertise in Medallia, they identify trends and areas for improvement to inform strategic decisions.

Key Responsibilities:
  • Analyze customer feedback using Medallia to identify key insights and opportunities for growth
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with cross-functional teams to drive business growth through customer-centric initiatives and solutions
Requirements:
  • 3-6 years of experience in VOC or a related field with a strong track record of success
  • Proficiency in PowerPoint and Excel with the ability to analyze complex data sets
  • Strong analytical and problem-solving skills with a focus on delivering results-driven solutions
Benefits:

This role offers a unique opportunity to work with a leading organization and contribute to its continued success. As a VOC Specialist, you will have the chance to develop your skills and expertise while making a meaningful impact on the business.