Technical Service Specialist

1 day ago


Mumbai, Maharashtra, India Sinobright Pharmaceutical Co.,Ltd Full time

Sinobright Pharmaceutical Co.,Ltd is a renowned leader in international pharmaceutical trading services, committed to fostering strong partnerships and lasting relationships with customers.

We invite applications from highly motivated professionals seeking to join our team and contribute to delivering exceptional service excellence.

Primary Responsibilities

  • Work closely with sales teams to address customer queries, provide technical support, and facilitate successful product introductions.
  • Efficiently handle customer feedback, complaints, and concerns, ensuring timely resolutions and collaborative efforts with factory technicians.
  • Deliver site visits to understand customer needs, identify challenges, and provide guidance on resolving product and technical issues.
  • Develop and maintain accurate internal technical databases, incorporating product knowledge and customer insights.

Requirements

  • Bachelor's degree in a relevant field (medicine, biology, chemistry, pharmacy).
  • Superb communication, analytical, and problem-solving skills, with a strong customer-centric approach.
  • A minimum of 3 years' experience in technical support within the pharmaceutical excipients industry, preferably with PVP excipients expertise and experience working with prominent industry leaders (BASF and Ashland).
  • A collaborative mindset, excellent self-learning abilities, and flexibility to adapt to business travel requirements.


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