IT Technical Specialist

5 days ago


Mumbai, Maharashtra, India Birlasoft Full time
Job Description:
We are looking for a highly skilled and experienced Technical Specialist - Service Desk to join our team. This role requires a strong background in ITIL processes and MIM, with excellent communication skills and the ability to troubleshoot complex technical issues remotely.

The ideal candidate will have at least 7 years of experience in a similar role, with a minimum of 2 years of experience working with American and British customers. Strong knowledge of English language is essential, along with good communication skills and technical skills on Windows desktop platform.

The responsibilities of this role include:
Responding to client support requests and contacting users to find out the nature of the problem.
Resolving user issues related to basic desktop issues, software packages, delivered patches, security updates, and necessary tools for user desktop/laptops.
Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely.
Escalating software and other application issues to the subject teams.

Key Requirements:
Minimum 7 years of experience in a similar role.
At least 2 years of experience working with American and British customers.
Strong knowledge of English language is essential.

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