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Technical Operations Specialist

1 week ago

Mumbai, Maharashtra, India Lyra Full time

At Lyra, we are seeking a highly skilled Technical Operations Specialist to join our team. As a key member of our operations team, you will be responsible for providing top-notch technical support to our customers.

About the Role

We are looking for a candidate with a strong background in technology and a passion for problem-solving. The ideal candidate will have basic knowledge of Linux, SQL, and Java, as well as excellent analysis and troubleshooting skills.

You will work closely with our team to identify and resolve technical issues, ensuring that our customers receive prompt and effective support.

Key Responsibilities:

  • Provide technical support to customers via phone, email, or chat
  • Analyze and troubleshoot complex technical issues
  • Collaborate with internal teams to resolve technical issues
  • Develop and maintain documentation for technical processes

Requirements:

  • Bachelor's degree in any discipline (B.Tech, BCA, MCA, B.Sc., BE)
  • Relevant experience in L1 technical support
  • Basic knowledge of Linux, SQL, and Java
  • Excellent analysis and troubleshooting skills