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Technical Operations Specialist

1 week ago

Mumbai, Maharashtra, India Vodafone Idea Full time

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. As a Central Zonal Technical Lead, you will play a crucial role in ensuring the successful implementation of operational policies and procedures at Circle Level.

Key Responsibilities:
  • Monitor and drive Operations SLA at Circle Level
  • Implement operational policies and procedures at Circle Level
  • Conduct periodic audits and inspections to ensure testing and measurement equipment is available and being utilized by field staff

You will also be responsible for designing and implementing strategies for expanding operational support services, providing support to community projects, and supporting corporate customers. Additionally, you will assume overall responsibility for technical customer care as per laid down norms and monitor complaint resolutions.

Requirements:
  • In-depth technical knowledge
  • Excellent domain knowledge and analytical skills
  • Customer-centric approach
  • Innovative and ambitious mindset
  • Calculated risk-taking abilities
  • Task-oriented with technical professional qualifications

The ideal candidate should have a B-Tech Electronics and Telecommunications degree and at least 10 years of experience in a similar role.