Technical Support Specialist
7 days ago
**Company Overview:**
Becoming a part of Masco means joining a company that values innovation, customer satisfaction, and employee growth. We are committed to providing the best possible products and services to our customers, and we rely on talented individuals like you to help us achieve our goals.
**Job Description:**
We are seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch support to our end-users, ensuring their technical needs are met in a timely and efficient manner.
Key Responsibilities:
- Provide first-level technical support to end-users via phone, email, or in-person.
- Install, configure, and troubleshoot computer hardware, software, and network devices.
- Monitor assignment queues and respond to incident and request tickets within established service level agreements.
- Assist end-users in diagnosing and resolving technical issues, opening incident or request tickets as needed.
- Document troubleshooting and resolution steps in a clear and concise manner.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 6 months of experience supporting IT applications, systems, or processes.
- Knowledge of basic end-user computing devices and their setup.
- Experience using Microsoft Windows operating system, including installation and setup.
- Ability to lift and carry personal computer equipment up to 25 pounds without assistance.
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