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IT Technical Support Specialist

2 weeks ago

Mumbai, Maharashtra, India Advait Techserve Full time
About the Role

We are seeking an experienced IT Technical Support Specialist to join our team. The successful candidate will be responsible for providing first-level technical support to end-users on various issues and problems relating to hardware, software, and peripherals.

Key Responsibilities:

  • Providing technical support via phone, email, and in-person
  • Troubleshooting hardware, software, and network issues
  • Logging, tracking, and managing support tickets using the IT service management system
  • Maintaining accurate records of user issues and solutions in the knowledge base
  • Assisting with the installation, configuration, and deployment of IT equipment and software
  • Providing basic training to end-users on software and hardware usage

Required Skills and Qualifications:

  • Strong knowledge of technology and various software systems
  • Experience administering Office 365, Windows Server, and Active Directory (AD) is desirable but not essential
  • Excellent interpersonal skills via telephone and in writing
  • Self-motivated and ability to learn and progress skills and knowledge within the IT industry

About Us

We are a global industry pioneer with operations on six continents and central offices in the United Kingdom and United States. We have rapidly grown since the company launched in 2004 as a small team cleaning ATMs, to providing ATM repair, maintenance and security services and diversifying into technology planning, software, and installation services.