Technical Support Engineer
1 week ago
Job Title:
We are seeking a Technical Support Specialist to assist our clients with API Integration support, Troubleshooting SMS delivery issues and Assistance with telecom regulatory guidelines.
Responsibilities:
- Provide technical assistance to clients via remote calls and support tickets related to the 2Factor API Platform.
- Investigate and troubleshoot SMS delivery issues by analyzing database (MySQL) and server logs (Unix).
- Utilize API Testing tools (such as Postman) to test and reproduce error scenarios reported by clients.
- Collaborate with telecom operators/partners to resolve identified issues and provide regular updates.
- Assist clients in integrating 2Factor's API Endpoints into third-party applications (CRM, Marketing tools etc).
Requirements:
- Basic experience in database queries (MySQL).
- Hands-on experience with API testing tools (Like Postman).
- Excellent communication and interpersonal skills.
- Proactive, self-motivated, willing to learn, and a strong team player.
- Bonus points for knowledge and working experience in any one scripting language (Unix, Python, GoLang, Php etc).
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