Technical Support Engineer

5 days ago


Mumbai, Maharashtra, India Cimpress Full time

We are looking for Technical Support Engineer (4-8)years and Lead Technical Support Engineer(9-14)years who will have experience E-Commerce/Telecom/Enterprise IT / Banking industry and flexible work in a morning and afternoon shifts.

Looking for candidates who are available to join with a short notice period.

Experience and Technical details:

● Minimum 4 years of experience in E-Commerce/Telecom/Enterprise IT / Banking industry

● Monitor scheduled alerts (infra & application) on mails or via system like solarwinds, new

relic etc

● Once alert is received on basis of criticality connect with right teams over email or chat

● Follow up with teams through the alert while it gets fixed

● Communicate to stake holder until issue is fixed

● Optimize the alerts on continuous basis to avoid unwanted and unnecessary alerts

● Maintaining and updating technical documentation and SOPs

● Attention to detail, a proactive approach while working on alerts

● Complete ownership of L1 and L2 support

● Understanding the functioning of the system.

● Collaborating with other verticals.

● To check/Analyze the transactions and logs and device settlements.

● Monitor process and software changes that impact production support

● Experience in providing L2 level support to customers (medium to large).

● Experience in analysis application logs for errors and corrections.

● Understanding and exposure to DB (Oracle, Mongo DB, Sql) will be added advantage.

● Knowledge on Python, selenium tools for automation will be added advantage.

Technical experience for role:

● Basic understanding of operating systems

● Basic understanding of server, client, network, storagec backup

● Basic understanding of monitoring tool, knowledge in relational database, Linux, UNIX, Java, C++

● Basic knowledge of HTML, Website development will be an added advantage

● Familiarity with Agile/Jira/Scrums is good to have Interpersonal skills for role:

● Good verbal & written communication in English

● Willing to work in night and weekend shifts

● Ability to work under pressure and should be a team player

● Good grasping, Willing to work in support, right attitude toward work



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