Technical Support Engineer

1 week ago


Mumbai, Maharashtra, India TIGI HR Full time

Job Title: Technical Support Engineer - VoIP/Asterisk

We are seeking a skilled VoIP Support Engineer with expertise in Asterisk-based applications and dialer systems.

The ideal candidate will have hands-on experience in deploying and troubleshooting VoIP solutions in an enterprise environment.

Main Responsibilities:
  • Asterisk Configuration and Deployment:
  • Install, configure, and deploy Asterisk, Vicidial, GoAutoDial, IVR, and FreePBX software.
  • Fine-tune Asterisk for new product deployments.
    • Troubleshooting and Maintenance:
    • Troubleshoot Vicidial, Asterisk, and network-related issues using tools like Wireshark and Tcpdump.
    • Configure PRI Cards, PRI Gateways, Analog Gateways, and PSTN connectivity.
    • Maintain MySQL databases for VoIP applications.
      • Utilize programming skills in PHP, Perl, AGI, and Shell Scripting for customization.
      • Document troubleshooting steps and best practices.
Requirements:
  • 2+ years of experience in VoIP technologies.
  • Strong troubleshooting and deployment skills in Asterisk environments.
  • Prior experience with enterprise dialer solutions is beneficial.
Technical Skills:
  • Asterisk
  • Vicidial
  • GoAutoDial
  • PRI Gateways


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