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macOS Technical Specialist

3 weeks ago

Mumbai, Maharashtra, India Care infotech Full time

About the Role

Care Infotech is a leading name in IT Services and Consulting, and we're looking for a highly skilled macOS Technical Specialist to join our team. As a macOS Technical Specialist, you'll play a crucial role in ensuring the smooth operation of our Mac systems and providing exceptional technical support to our users.

Key Accountabilities

  • Technical Support: Provide expert-level technical support for macOS systems, ensuring that users have access to reliable and efficient systems.
  • System Configuration: Configure and maintain Mac systems to meet the needs of our users, ensuring that they have the tools and resources they need to succeed.
  • Process Development: Develop and implement process improvements for device management, including patch management, backups, and system monitoring.
  • User Education: Educate and train end-users on best practices for using Mac systems and applications, enhancing their productivity and technical proficiency.
  • Team Collaboration: Collaborate with cross-functional teams to ensure seamless integration of Mac systems with other network resources.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 3 years of experience in macOS support and troubleshooting.
  • Proficiency in Mac hardware and software, including macOS, iOS, and related applications.
  • Experience with MDM solutions for macOS devices, such as Jamf or similar.
  • Strong communication and interpersonal skills to effectively collaborate with team members and clients.