Technical Support Specialist

2 weeks ago


Mumbai, Maharashtra, India LRN Corporation Full time
Position: Technical Support Specialist

Location: Mumbai, India

About LRN:

Do you want to use your technical expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company with 500+ employees—where you can have maximum impact.

LRN is a SaaS based e-Learning provider with a global presence. More than 2,800 companies worldwide (including some of the world's most recognizable brands) utilize LRN services and leverage LRN's e-learning platform to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviours that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

About the role:
LRN's Production Support team is the first line of support for LRN's proprietary applications, working with customers' program administrators, stakeholders, and internal customers. Technical Support Specialist responsibilities includes resolving any defects reported by customers as well as with any 'How To' questions on LRN's proprietary applications.

Your responsibilities will include

- Undergo Training as per plan.
- Work to resolve defects reported by customers by working with Technology and Product teams.
- Adhere to predefined SLAs on the tickets and ensure closure of issues within the SLA.
- Work on complex cases and drive resolution of the issues.

Key Skills:

• Good logical and problem-solving skills geared towards troubleshooting technical issues.

• Good understanding of underlaying principals of SAAS based products.

• Ability to analyze and pull HAR logs and analyze network calls

• Escalation and problem management skills

• Good knowledge of HTML and basic SQL commands

• Familiarity with Learning Management Systems is a add on

• Proven experience in root cause analysis and resolution.

• Proficiency in using specialized software and tools relevant to the specific domain.

• Familiarity with industry-specific diagnostic and monitoring tools.

• Excellent verbal and written communication

• Provide feedback to product development teams for feature enhancements

• Ability to understand and grasp usability of applications

• Collaborate and participate as team player.

Requirements

- Bachelors degree in IT/Technical field
- Experience in application support for SAAS based product.

Benefits

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Mumbai, Maharashtra, India Team Management Services Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Team Management Services. This role involves providing top-notch technical support and implementation services for our clients in the healthcare industry.


  • Mumbai, Maharashtra, India CometChat Full time

    We are looking for a skilled Technical Support Specialist to join our team at CometChat. As a Technical Support Specialist, you will play a vital role in ensuring our customers receive exceptional support and service.Key Responsibilities:Analyze customer issues and provide timely and effective solutions via live chat, email, and callsDevelop a deep...


  • Mumbai, Maharashtra, India Wipro Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Wipro. This role requires an individual with excellent problem-solving skills, strong communication abilities, and a passion for delivering exceptional customer service.


  • Mumbai, Maharashtra, India Videojet Technologies Full time

    At Videojet Technologies, we are seeking a skilled Technical Support Specialist to join our team in Bangalore. This role is responsible for providing technical support to Sales, Service, and Customer teams via phone and electronic means.The successful candidate will be responsible for:Providing technical assistance to customers and internal stakeholders...


  • Mumbai, Maharashtra, India BroadStream Solutions, Inc. Full time

    About the Role">At BroadStream Solutions, Inc., we are seeking a highly skilled and experienced Technical Support Specialist to join our team in Mumbai, India. As a Technical Support Specialist, you will play a crucial role in providing top-notch technical support to our customers across the globe.">About the Job">We are looking for a talented Broadcast...


  • Mumbai, Maharashtra, India AQM Technologies Full time

    Greetings from AQM TechnologiesJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our organization, you will be responsible for providing exceptional technical support and expertise in Finacle 10x Core Banking environment.Key ResponsibilitiesProvide expert-level technical support and troubleshooting...


  • Navi Mumbai, Maharashtra, India OCS Full time

    OCS Group India Pvt Ltd: A Leading IT Services ProviderWe are seeking an experienced Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our team members and managing our IT assets.Key Responsibilities:Manage IT Assets inventory & Tag IT Assets.Provide technical...


  • Mumbai, Maharashtra, India Convergint Asia Pacific Full time

    Job Description: We are seeking a skilled Technical Support Specialist to join our team at Convergint Asia Pacific. As a key member of our Service Department, you will be responsible for delivering exceptional customer service and support to our clients.The ideal candidate will have 3-7 years of experience in the field and possess excellent troubleshooting...


  • Mumbai, Maharashtra, India Dow Chemical Full time

    Dow is a dynamic and innovative Science and Materials Company committed to delivering exceptional service to our customers while driving profitability. Our team is empowered to provide answers to customers seeking information about Dow products through digital platforms.About the RoleWe are seeking a highly skilled and customer-focused professional to join...


  • Mumbai, Maharashtra, India TECEZE CONSULTANCY SERVICES PRIVATE LIMITED Full time

    Company Overview: As a leading consultancy services provider, TECEZE CONSULTANCY SERVICES PRIVATE LIMITED requires an experienced IT Technical Specialist to join our team. Our company focuses on delivering top-notch technical support and services to clients across various industries.


  • Mumbai, Maharashtra, India Synder Full time

    Join our team at Synder and contribute to shaping the future of accounting and financial management. As a Support Specialist, you will be part of a dynamic team dedicated to delivering exceptional customer experiences.Synder is a pioneering force in the accounting industry, recognized for our innovative solutions and commitment to customer satisfaction. We...


  • Navi Mumbai, Maharashtra, India eMudhra Full time

    Role DescriptionThis Senior Technical Support Specialist position involves providing top-notch technical support to our clients. To succeed in this role, you must have extensive knowledge of server administration, especially TOMCAT, and be able to install and configure servers according to application requirements.The ideal candidate will have hands-on...


  • Mumbai, Maharashtra, India Adform Full time

    About The TeamWe are looking for a talented Digital Media Specialist to join our Revenue and Operations department. As a key member of our team, you will be responsible for setting up and managing digital advertising campaigns on our platform, as well as providing exceptional customer support to our clients.The ideal candidate will have strong knowledge of...


  • Mumbai, Maharashtra, India Bravo Ships Full time

    We are seeking a Vessel Support Specialist to join our technical team at Bravo Ships. As a key member of our team, you will play a vital role in ensuring the smooth operation of our vessels.Job Description:Assist the technical team in monitoring performance, maintenance, and repairs of vessels.Maintain and update technical records, reports, and documentation...


  • Mumbai, Maharashtra, India Josem Full time

    Job Description for Post-sales Engineer at JosemAbout JosemJosem is a leading provider of environmental equipment solutions, committed to delivering high-quality products and exceptional customer support.Job SummaryWe are seeking a highly skilled Post-sales Engineer to join our team. As a key member of our technical support team, you will be responsible for...


  • Navi Mumbai, Maharashtra, India SGS Technical Services Pvt. Ltd Full time

    Role SummaryWe are seeking a skilled IT Service Management Specialist to join our team at SGS Technical Services Pvt. Ltd. As an IT Service Management Specialist, you will be responsible for providing technical expertise in Linux/Ubuntu fundamentals and assisting with system administration tasks, as well as utilizing knowledge of Network Management Systems...


  • Mumbai, Maharashtra, India Care infotech Full time

    About the RoleCare Infotech is a leading name in IT Services and Consulting, and we're looking for a highly skilled macOS Technical Specialist to join our team. As a macOS Technical Specialist, you'll play a crucial role in ensuring the smooth operation of our Mac systems and providing exceptional technical support to our users.Key AccountabilitiesTechnical...


  • Mumbai, Maharashtra, India Simple Logic IT Private Limited Full time

    **About Simple Logic IT Private Limited**We are a leading provider of IT solutions, and we are looking for skilled Application Support Engineers to join our team.The successful candidate will have experience in CRM and be proficient in technical support, troubleshooting, and documentation.We offer a dynamic work environment with opportunities for growth and...


  • Mumbai, Maharashtra, India Truemeds Full time

    Job Title: We are seeking a Technical Support Specialist to assist our clients with API Integration support, Troubleshooting SMS delivery issues and Assistance with telecom regulatory guidelines. Responsibilities: Provide technical assistance to clients via remote calls and support tickets related to the 2Factor API Platform. Investigate and troubleshoot...


  • Mumbai, Maharashtra, India TalentBridge Full time

    Position: Voip Tech Support Specialist Type: Contract Location: Remote We are seeking a Tech Support - Breakfix Specialist to join our technical support team. This role focuses on diagnosing and resolving technical issues related to telecom services and software solutions. The ideal candidate should have strong problem-solving skills, excellent communication...