Strategic Operations Director

10 hours ago

Shimoga, Karnataka, India beBeeBusiness Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

The Deputy Business Head plays a pivotal role in driving revenue, operational excellence and customer satisfaction across the Banqueting & Catering division.

  • Key Responsibilities
    • Supports the Business Head in preparing and executing the Annual Business Plan, monthly revenue forecasting, and expense control.
    • Leads P&L reviews for specific channels or projects, providing analysis on cost drivers, budget adherence and profitability.
    • Assists in achieving revenue targets across all segments including social, weddings, MICE, and strategic hotel partnerships.
    • Implements and monitors event-level cost controls, proactively addressing financial variances.
    • Oversees receivables tracking, coordinates with finance teams for timely collections, minimizes revenue leakage, and ensures reporting accuracy.
    • Contributes to Opex and Capex planning by gathering operational input and aligning infrastructure requirements for seamless event execution.
  • Operational Expertise
    • Oversees day-to-day operations and production teams to ensure events are executed to the highest Foodlink standards with an emphasis on consistency and guest experience.
    • Manages event planning logistics from menu creation to vendor management and onsite coordination.
    • L ead process improvement initiatives in supply chain, equipment management, and event delivery.
    • Benchmark operational performance against industry trends and recommend innovations to keep services competitive and cutting-edge.
  • Customer Focus
    • Ensures guest needs are anticipated and met delivering personalized service that aligns with brand promise and cost guidelines.
    • Handles escalation of guest inquiries or issues ensuring resolution meets or exceeds expectations.
    • Maintains and utilizes guest feedback and event history databases to identify trends and shape service enhancements.
    • Institutionalize post-event debriefs and formal feedback collection for continuous improvement.
  • Culture and Leadership
    • Partners with department heads on performance management, talent development, and team motivation programs.
    • Participates in recruitment and onboarding of key associates fostering a culture of excellence and service.
    • Leads by example in setting standards for appearance, hygiene, and professionalism throughout the operation.
    • Champions staff training initiatives and recognizes high performers while addressing performance gaps through constructive feedback.
    • Encourages innovative thinking and contribution at every level of the operation.

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