Telecom Service Management Professional

5 days ago

Bengaluru, Karnataka, India beBeeCommunication Full time ₹ 4,00,000 - ₹ 5,20,000

The primary interface for daily management of contract compliance and administrative responsibility of the governance process include activities such as conducting service management reviews in collaboration with key stakeholders to ensure optimal services and performance are aligned with business plans.

Responsibilities include:

  • Business Relationship and Governance Management: Maintaining visibility of overall customer health, ensuring regular reviews with key stakeholders to care for any red flag issues, benchmarking on future opportunities and overall contract compliance.
  • Manage customer enablement duties such as portal overview, training, access requests and ongoing customer needs.
  • Operational / Performance Management: Manage service level assessment, reporting and conduct analysis on trends and patterns; Provide SLA reporting. Collaborate with assurance, delivery, and finance for recommendations and service improvement plans, when warranted.
Key Skills Required:
  • 6+ years of related telecom/networking service management experience
  • Strong organizational, presentation, and problem-solving skills
  • Demonstrated experience with verbal and written communication
  • Business and financial acumen
  • Ability to communicate with multiple levels of leadership
  • Demonstrated skills in Microsoft Office product suite, including PowerPoint, Excel & Word
Why You'll Thrive:
  • Opportunity to work with a dynamic team
  • Challenging projects that promote growth and development
  • Competitive compensation and benefits package

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