Telecom Service Professional

5 days ago

Bengaluru, Karnataka, India beBeeServiceManager Full time ₹ 20,00,000 - ₹ 25,00,000
Job Overview

The primary interface responsible for managing daily operations and ensuring contract compliance.

  • A Service Manager coordinates regular reviews, updates contracts as needed, and provides decision logs to the Account team.

Key responsibilities include:

  • Business Relationship Management: Maintaining visibility of overall Customer health and addressing red flag issues.
  • Maintain customer enablement duties such as VEC portal overview, training, access requests, and ongoing customer needs.

Operational Performance Management

  • Manage Service Level assessment, reporting, and analysis of trends and patterns. Collaborate with service assurance, delivery, and finance for recommendations and service improvement plans.
  • Review Key Performance Indicators (KPIs) and provide action plans when necessary.
  • In tandem with Operations and Service Delivery, continue to seek areas for process enhancements, streamlining, and driving improved performance collectively.
  • Identify ongoing benefits, opportunities, and innovation for continual service improvement.

Achieve KPI Improvements of:

  • 100% Attainment of Tier 1 KPIs
  • 10% NPS Improvement
  • 30% Credit Reduction

Requirements

  • 6+ years of related Telecom/Networking service management experience
  • Strong organizational, presentation, and problem-solving skills
  • Demonstrated experience with verbal and written communication
  • Business and Financial acumen
  • Ability to communicate with multiple levels of leadership
  • Demonstrated skills in Microsoft Office product suite, including PowerPoint, Excel & Word

Qualifications

  • Any graduate qualifications
  • Any Postgraduate qualifications
  • Telecom or Networking Domain experience mandatory
  • Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
  • ITIL Certificate Preferred
Skills We Are Looking For

We are seeking professionals with a strong background in telecom/networking service management, excellent organizational, and communication skills.

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