Telecom Service Excellence Lead

3 days ago

Bengaluru, Karnataka, India beBeeService Full time ₹ 1,80,00,000 - ₹ 2,40,00,000

Telecom Service Manager Role Summary

As a key member of our team, you will be responsible for the daily management of contract compliance and administrative responsibility of the governance process.

Key Responsibilities:
  • Conduct regular reviews to ensure services and performance are aligned with customer business plans.
  • Capture areas for possible changes/updates and provide these to the account team for subsequent amendments/agreements/revisions.
  • Maintain overall customer health visibility ensuring regular reviews with key stakeholders to address any red flag issues.
  • Manage customer enablement duties including VEC portal overview, training, access requests, and ongoing customer needs.
  • Assess service level performance reporting and conduct analysis on trends and patterns.
  • Provide SLA reports and collaborate with service assurance, delivery, and finance teams for recommendations and service improvement plans.
Required Skills and Qualifications:
  • Minimum 6 years related telecom/networking service management experience.
  • Strong organizational, presentation, problem-solving skills.
  • Demonstrated experience in verbal and written communication.
  • Business and financial acumen.
  • Ability to communicate effectively with multiple levels of leadership.
  • Proficiency in Microsoft Office suite including PowerPoint, Excel & Word.
  • Qualifications: Any graduate or postgraduate qualifications; telecom or networking domain experience mandatory; fluency in Microsoft Office suite preferred ITIL certificate.

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