Guest Experience Coordinator
5 days ago
We are seeking a highly skilled Guest Relationship Executive to join our team in Mumbai on a full-time basis. The ideal candidate will be responsible for managing and enhancing the experience of our guests, ensuring a seamless and welcoming environment.
This role requires an individual who is skilled at guest handling and excels at building relationships and ensuring customer satisfaction.
Key Responsibilities- Greet and assist all guests upon arrival, ensuring a professional first impression.
- Manage incoming inquiries and direct them to the appropriate departments or personnel efficiently.
- Maintain a comprehensive understanding of services and offerings to educate and inform guests.
- Coordinate with internal teams to ensure seamless service and satisfaction for all guests.
- Monitor guest feedback and develop strategies for improving guest experiences and satisfaction.
- Keep detailed records of guest interactions, preferences, and feedback for continuous improvement.
- Exceptional Customer Service skills to provide exceptional service and exceed guest expectations in all interactions.
- Effective Communication skills to convey information clearly and build rapport with guests and team members.
- Strong Time Management abilities to prioritize tasks efficiently and meet the needs of guests and operations swiftly.
- Experience as a Receptionist or Site Receptionist to professionally manage front desk duties and guest inquiries.
- Administrative skills to organize and assist in tasks related to guest services and support broader team needs.
Estimated Salary: ₹800,000 - ₹1,200,000 per annum, depending on experience.
The successful candidate will have the opportunity to work in a dynamic real estate company, Inspira Realty, which is a leader in innovative development suited for the new age.
We are an equal opportunities employer and welcome applications from candidates who share our values of excellence, innovation, and teamwork.
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