Network Technical Specialist
2 weeks ago
Shape the Future of Networking
As a Networking Managed Services Engineer (L3) with NTT DATA, you will play a vital role in providing exceptional service to clients by proactively identifying and resolving complex technical incidents and problems. Your technical expertise will be essential in maintaining a high level of service, ensuring zero missed service level agreement (SLA) conditions. You will be responsible for managing tickets of high complexity, conducting advanced tasks, and providing resolution to a diverse range of complex problems.
Key Responsibilities:
- Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational.
- Perform necessary checks, apply monitoring tools, and respond to alerts.
- Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
- Assist in analyzing, assigning, and escalating support calls.
- Investigate third-line support calls assigned and identify the root cause of incidents and problems.
- Report and escalate issues to 3rd party vendors if necessary.
- Provide onsite technical support to clients and provide field engineering services to clients.
- Conduct a monthly random review of incidents and service requests, analyze, and recommend improvement in quality.
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT.
- Proactively identify opportunities for work optimization, including opportunities for automation of work.
- May manage and implement projects within the technology domain, delivering effectively and promptly per client-agreed-upon requirements and timelines.
- May work on implementing and delivering Disaster Recovery functions and tests.
Requirements:
- Graduate with a minimum of 5 years of experience in the field of Networking.
- Experience in managing a large Data Centre network for 3 years.
- At least 1-year experience on SDN solutions.
- A valid certificate of expert level in the field of networking and preferably in Data Centre SDN solution.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
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