Technical Specialist
6 days ago
About the Role
We are seeking a highly skilled Technical Specialist to join our team in Mumbai. As a Technical Specialist, you will be responsible for providing managed services to clients by proactively identifying and resolving technical incidents and problems.
Key Responsibilities
- Configure, install, test, and operate assigned infrastructure at client sites.
- Perform necessary checks, apply monitoring tools, and respond to alerts.
- Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
- Assist in analyzing, assigning, and escalating support calls.
- Investigate third-line support calls assigned and identify the root cause of incidents and problems.
- Report and escalate issues to 3rd party vendors if necessary.
- Provide onsite technical support to clients and provide field engineering services to clients.
- Conduct a monthly random review of incidents and service requests, analyze, and recommend improvement in quality.
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT.
- Proactively identify opportunities for work optimization, including opportunities for automation of work.
- May manage and implement projects within the technology domain, delivering effectively and promptly per client-agreed-upon requirements and timelines.
- May work on implementing and delivering Disaster Recovery functions and tests.
Requirements
- Graduate with a minimum of 5 years of experience in the field of Networking.
- Experience in the management of any large Data Centre (of similar size) network for 3 years.
- At least 1-year experience on SDN solutions.
- Valid certificate of expert level in the field of networking and preferably in Data Centre SDN solution.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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