Network Support Specialist
3 weeks ago
The Opportunity
We are seeking a highly skilled Network Support Specialist to join our team at Snaphunt. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our network infrastructure.
Key Responsibilities
- Escalate technical issues to relevant parties and follow up until issues are resolved.
- Ensure all standards and procedures are followed and maintained.
- Provide Level 2 support and troubleshooting as needed.
- Design, maintain, and support network infrastructure.
- Monitor system performance and ensure reliability and availability.
- Recommend infrastructure solutions to meet business requirements.
- Configure, install, maintain, and plan lifecycles for network devices and services.
Requirements
- Hold a degree or diploma in Computer Science, Engineering, or related field.
- Have at least 1 year of experience in a Helpdesk/Technical Support or Network Engineer/Systems Engineer role.
- Excellent communication and interpersonal skills.
- Strong analytical skills and comfortable dealing with numerical data.
- Strong team player who can manage multiple stakeholders.
- Highly goal-driven and work well in fast-paced environments.
- Willing to undertake 30-60% travel.
About the Employer
Our client is a leading provider of IT, Telecommunications, Cloud, Security, and Networking solutions. They offer managed IT services, managed Enterprise/SME Internet, managed Broadband, SD-WAN solutions, managed WIFI, and FTTx FTTH solutions to Real Estate companies, Townships, and other businesses.
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