Network Support Specialist

3 weeks ago


Mumbai, Maharashtra, India Snaphunt Full time

The Opportunity

We are seeking a highly skilled Network Support Specialist to join our team at Snaphunt. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our network infrastructure.

Key Responsibilities

  • Escalate technical issues to relevant parties and follow up until issues are resolved.
  • Ensure all standards and procedures are followed and maintained.
  • Provide Level 2 support and troubleshooting as needed.
  • Design, maintain, and support network infrastructure.
  • Monitor system performance and ensure reliability and availability.
  • Recommend infrastructure solutions to meet business requirements.
  • Configure, install, maintain, and plan lifecycles for network devices and services.

Requirements

  • Hold a degree or diploma in Computer Science, Engineering, or related field.
  • Have at least 1 year of experience in a Helpdesk/Technical Support or Network Engineer/Systems Engineer role.
  • Excellent communication and interpersonal skills.
  • Strong analytical skills and comfortable dealing with numerical data.
  • Strong team player who can manage multiple stakeholders.
  • Highly goal-driven and work well in fast-paced environments.
  • Willing to undertake 30-60% travel.

About the Employer

Our client is a leading provider of IT, Telecommunications, Cloud, Security, and Networking solutions. They offer managed IT services, managed Enterprise/SME Internet, managed Broadband, SD-WAN solutions, managed WIFI, and FTTx FTTH solutions to Real Estate companies, Townships, and other businesses.



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