Senior Client Account Professional

5 days ago

Hyderabad Secunderabad Telangana, India beBeeRelationship Full time ₹ 9,00,000 - ₹ 12,00,000

We are currently seeking a skilled and client-focused professional to manage and grow key client accounts.

As the primary point of contact for assigned clients, you will ensure high-quality service delivery, drive account growth, and strengthen long-term relationships. This role plays a crucial part in aligning internal delivery efforts with client expectations to achieve measurable business outcomes.

Key Responsibilities:

Client Relationship Management

  • Act as the main point of contact for assigned clients, maintaining strong and trusted partnerships.
  • Gather detailed job requirements and hiring needs from client stakeholders.
  • Share regular status updates, performance metrics, and hiring progress through reports.
  • Address and resolve client issues, complaints, and escalations promptly and effectively.
  • Confirm successful onboarding of candidates and track client satisfaction post-placement.

Account Growth & Performance

  • Identify opportunities for revenue growth and account expansion through upselling and cross-selling.
  • Monitor and improve key performance indicators such as client satisfaction, fill rate, and account retention.
  • Ensure all job orders are prioritized according to client needs and business impact.
  • Provide client-side insights and market feedback to guide sourcing and recruiting strategies.

Operational Excellence

  • Ensure adherence to client-defined SLAs, compliance requirements, and contractual obligations.
  • Review and validate the quality of candidate shortlists before submission to the client.
  • Track hiring performance metrics and contribute to continuous improvement in delivery execution.

Qualifications:

  • Any Bachelor's degree; MBA is a plus.
  • 6+ years of experience in client relationship management, account management, or staffing/recruitment services.
  • Strong communication, negotiation, and problem-solving skills.
  • Proven ability to manage multiple client relationships and drive account growth.

Benefits:

  • A competitive compensation package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.

Others:

  • We offer a comprehensive benefits package and a collaborative work environment.
  • The ideal candidate will be self-motivated, adaptable, and committed to delivering exceptional results.

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