Technical Support Associate

4 weeks ago

Bengaluru, Karnataka, India Practo Full time
Company Overview

Practo Technologies Pvt Ltd is a leading healthcare technology company that connects patients with healthcare providers.

We simplify access to medical services, enabling users to book appointments, order diagnostic tests, and receive medical advice.

Our mission is to enhance healthcare delivery through innovative technology solutions.

About the Role

This is an exciting opportunity for a skilled support specialist to join our team as a Product Support Specialist.

You will play a crucial role in managing support and bookings for our corporate clients across diagnostic orders.

Your primary responsibilities include ensuring a seamless experience for our clients by addressing their needs, troubleshooting issues, and coordinating with internal teams to provide timely solutions.

This requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Client Support:
  • Provide exceptional support to corporate clients for diagnostic bookings.
  • Address client inquiries via phone, email, and chat promptly and professionally.
  • Troubleshoot and resolve issues related to bookings and diagnostic orders.
  • Ensure client satisfaction by maintaining high service standards.
  • Booking Management:
  • Handle and manage diagnostic orders and appointments for corporate clients.
  • Coordinate with diagnostic centers and internal teams to ensure timely and accurate order fulfillment.
  • Monitor and track order status, ensuring all bookings are processed efficiently.
  • Client Coordination:
  • Serve as the primary point of contact for corporate clients, maintaining positive and productive relationships.
  • Communicate effectively with clients regarding their booking statuses, changes, and other relevant updates.
  • Gather client feedback and work with the product team to implement improvements.
  • Documentation and Reporting:
  • Maintain accurate records of client interactions and transactions.
  • Prepare and submit regular reports on support activities, client feedback, and order statuses.
  • Continuous Improvement:
  • Identify and suggest process improvements to enhance client support and booking efficiency.
  • Stay updated with product knowledge and industry trends to provide informed support to clients.
Requirements
  • Bachelor's degree in any discipline.
  • 1-2 years of hands-on experience in a customer support or client management role, preferably in the healthcare or technology sector.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using customer support software and tools.
  • Ability to work independently and as part of a team in a fast-paced environment.
What We Offer
  • A dynamic and collaborative work environment.
  • Opportunities for career growth and development.
  • Competitive salary: ₹8 lakhs - ₹12 lakhs per annum (depending on experience).
  • The chance to make a meaningful impact on healthcare delivery through technology.

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