Customer Support Specialist

4 days ago


Thiruvananthapuram, Kerala, India beBeeSupport Full time ₹ 45,00,000

Role Overview:

We are seeking a highly skilled and proactive Customer Support Associate to join our organization.

About the Position

This is an excellent opportunity for individuals with strong analytical skills, excellent communication skills, and the ability to work independently in a fast-paced environment.

The ideal candidate will possess a Bachelor's degree and 0-3 years of experience in program coordination, operations, or a similar role. Fresh graduates with relevant skills are also encouraged to apply.

Key Responsibilities Include:

  • End-to-end program execution, including scheduling, tracking, and reporting.
  • Coordinating with internal teams, faculty, and external partners to meet program timelines.
  • Learner onboarding, communication, and engagement during the program.
  • Collecting and analyzing program data to identify gaps and suggest improvements.
  • Acting as the first point of contact for learners and stakeholders, resolving queries promptly.

Requirements and Qualifications:

  • Bachelor's degree.
  • 0–3 years of experience in program coordination, operations, or a similar role (fresh graduates welcome).
  • Strong analytical skills, good knowledge of MS Excel, and basic data handling.
  • Excellent verbal and written communication skills.
  • Well-organized, detail-oriented, and able to handle multiple tasks efficiently.
  • Comfortable working in a fast-paced environment with minimal supervision.


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