
Customer Support Specialist
2 days ago
Job Overview:
As a customer service professional, you will be the first point of contact for customers, providing excellent support and building strong relationships to promote digital solutions.
Key Responsibilities:
- Provide initial support to customers on their day-to-day general enquiries
- Proactively identify customer needs and pain points through regular interactions
- Manage customer orders, queries, concerns, and complaints efficiently and empathetically
- Promote and upsell products and services to increase sales
- Assist customers in selecting suitable products for their applications
Requirements:
- Fresh graduates and previous customer service experience are preferred
- A customer-focused and goal-oriented approach
- Effective communication, collaboration, interpersonal, and influencing skills
- A proactive and problem-solving mindset
What We Offer:
We are committed to innovation, excellence, and fostering a diverse and collaborative environment where every team member can thrive. If you are passionate about making an impact and eager to join a global leader with a rich heritage and forward-thinking approach, we invite you to take the next step in your career.
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