Customer Support Specialist

15 hours ago

Thiruvananthapuram, Kerala, India beBeeCustomerSupport Full time ₹ 20,00,000 - ₹ 35,00,000

As a customer support specialist, you will play a vital role in delivering exceptional service to our clients. Your primary responsibility will be to handle customer queries via calls, emails, or chat with professionalism and empathy.

  • Taking ownership of queries from initiation to resolution is crucial in this position. You will need to ensure proper follow-ups and documentation throughout the process.
  • Maintaining detailed records of customer interactions, feedback, and issues is essential for providing accurate solutions.
  • Collaborating with internal teams will be necessary to ensure timely and effective solutions are provided to customers.
  • Identifying customer needs and providing appropriate guidance is critical in resolving customer concerns.

The ideal candidate will have a strong ability to understand and resolve customer concerns in a timely and professional manner. They must be able to work well in a team environment and communicate effectively with colleagues and customers.

This role requires the ability to maintain confidentiality, handle multiple tasks simultaneously, and prioritize customer needs.

Requirements:

  • Excellent command of English (spoken and written) is required for effective communication.
  • Strong communication and interpersonal skills are essential for building relationships with customers and colleagues.
  • Prior experience in customer support or call handling is preferred but not mandatory.
  • Proactive, empathetic, and capable of handling users with professionalism.
  • Able to multitask, adapt, and remain calm under pressure.

  • Customer Support Specialist

    7 days ago

    Thiruvananthapuram, Kerala, India beBeeUnderstanding Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

    Customer Support Specialist Role A vital customer support specialist is required to provide business-critical assistance to Azure customers worldwide through various support channels.Effective interaction with clients to gather information quickly and efficiently.Clear explanation of customer responsibilities in resolving issues and communication of next...

  • Customer Support Specialist

    5 days ago

    Thiruvananthapuram, Kerala, India beBeeCommunication Full time ₹ 6,00,000 - ₹ 12,00,000

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team.About the Role:This is an exciting opportunity for a motivated and enthusiastic individual to provide top-notch customer support and resolve complex issues in a timely manner.Key Responsibilities:Respond to customer inquiries via phone, email, and chat...

  • Customer Support Specialist

    6 days ago

    Thiruvananthapuram, Kerala, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 80,00,000

    Customer Support SpecialistWe are seeking a highly skilled and detail-oriented Customer Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, ensuring a positive experience from their first interaction to the final resolution of any issue.The ideal candidate will have excellent communication and...

  • Customer Support Specialist

    6 days ago

    Thiruvananthapuram, Kerala, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

    Role OverviewWe are seeking a highly skilled and customer-focused professional to join our team as a Customer Support Executive. This role involves providing exceptional support to influencers, brands, and users on our platform, ensuring seamless experiences and resolving any issues that may arise.Responsibilities:Serve as the primary point of contact for...

  • Customer Support Specialist

    4 days ago

    Thiruvananthapuram, Kerala, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 80,00,000

    Job Overview: As a customer service professional, you will be the first point of contact for customers, providing excellent support and building strong relationships to promote digital solutions. Key Responsibilities:Provide initial support to customers on their day-to-day general enquiriesProactively identify customer needs and pain points through regular...

  • Customer Support Specialist

    7 days ago

    Thiruvananthapuram, Kerala, India beBeeCustomerSupport Full time ₹ 4,50,000 - ₹ 7,00,000

    Role Summary:We are seeking a skilled professional to provide exceptional customer support through various communication channels.Main Responsibilities:Respond to customer inquiries in a timely and professional manner via phone, email, and online chat platforms.Maintain high levels of quality, quantity, and customer satisfaction scores by delivering...

  • Network Support Specialist

    7 days ago

    Thiruvananthapuram, Kerala, India beBeeSupport Full time ₹ 5,00,000 - ₹ 8,00,000

    Network Support SpecialistWe are seeking a skilled Network Support Specialist to join our team. As a key member of our support team, you will be responsible for providing high-quality technical assistance to our customers.The ideal candidate will have excellent communication skills and a strong understanding of network technologies, including xDSL and...

  • Customer Support Engineer Position

    1 week ago

    Thiruvananthapuram, Kerala, India beBeeHelpdesk Full time ₹ 8,00,000 - ₹ 12,00,000

    We're seeking a skilled Helpdesk Support Specialist to provide exceptional customer service and support.Key ResponsibilitiesHandle customer interactions effectively and professionallyDeliver excellent customer service and set clear expectations based on agreed processesManage and resolve all tickets within target response and resolution timesWork on...

  • Customer Support Specialist

    4 days ago

    Thiruvananthapuram, Kerala, India beBeeCustomerService Full time ₹ 1,80,000 - ₹ 2,28,000

    Job Title: Customer Service RepresentativeRole Overview:We are seeking a highly skilled and empathetic professional to provide exceptional customer support via phone calls. This is an exciting opportunity for genuine service and career growth in a dynamic organization.Key Responsibilities:Deliver top-notch customer experience by addressing queries and...

  • Customer Support Specialist

    7 days ago

    Thiruvananthapuram, Kerala, India beBeeServiceEngineer Full time ₹ 6,00,000 - ₹ 12,00,000

    About This RoleWe are seeking a skilled Service Engineer to provide support, information, guidance, and recommendations to our clients.Main Responsibilities:Maintain relationships with existing clients through regular visits and proactive communicationIdentify product improvements or new products by staying current on industry trends, market activities, and...