Customer Support Specialist

9 hours ago


Thiruvananthapuram, Kerala, India beBeeCustomerSupport Full time ₹ 45,00,000 - ₹ 75,00,000
Customer Support Expert

We are seeking a highly skilled and dynamic individual to join our team as a Customer Support Expert. As a key member of our customer success department, you will be responsible for delivering top-tier support to our customers, handling sales calls, and troubleshooting ISP and networking queries.

This role operates on a 6-day-a-week schedule and requires adaptability, technical fluency, and strong interpersonal skills. You will work closely with our internal teams to track customer issues and feedback, maintain accurate records using CRM tools, and identify areas for improvement.

To succeed in this role, you must have experience in ISP or networking-related customer support, possess strong communication skills, and be adaptable in a fast-paced startup environment.

Key Responsibilities
  • Provide exceptional customer support via phone, email, or chat
  • Diagnose and resolve networking issues related to our devices and backhauls
  • Guide customers through device activation steps, including our Lite onboarding process
  • Respond to sales inquiries with relevant information about our hotspots
  • Cross-functional collaboration and reporting
Requirements
  • Experience in ISP or networking-related customer support
  • Strong communication and interpersonal skills
  • Adaptable and flexible availability for a 6-day work week


  • Thiruvananthapuram, Kerala, India beBeeUnderstanding Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

    Customer Support Specialist Role A vital customer support specialist is required to provide business-critical assistance to Azure customers worldwide through various support channels.Effective interaction with clients to gather information quickly and efficiently.Clear explanation of customer responsibilities in resolving issues and communication of next...


  • Thiruvananthapuram, Kerala, India beBeeCommunication Full time ₹ 6,00,000 - ₹ 12,00,000

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team.About the Role:This is an exciting opportunity for a motivated and enthusiastic individual to provide top-notch customer support and resolve complex issues in a timely manner.Key Responsibilities:Respond to customer inquiries via phone, email, and chat...


  • Thiruvananthapuram, Kerala, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 80,00,000

    Customer Support SpecialistWe are seeking a highly skilled and detail-oriented Customer Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, ensuring a positive experience from their first interaction to the final resolution of any issue.The ideal candidate will have excellent communication and...


  • Thiruvananthapuram, Kerala, India beBeeCustomerSupport Full time ₹ 20,00,000 - ₹ 35,00,000

    As a customer support specialist, you will play a vital role in delivering exceptional service to our clients. Your primary responsibility will be to handle customer queries via calls, emails, or chat with professionalism and empathy.Taking ownership of queries from initiation to resolution is crucial in this position. You will need to ensure proper...


  • Thiruvananthapuram, Kerala, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

    Role OverviewWe are seeking a highly skilled and customer-focused professional to join our team as a Customer Support Executive. This role involves providing exceptional support to influencers, brands, and users on our platform, ensuring seamless experiences and resolving any issues that may arise.Responsibilities:Serve as the primary point of contact for...


  • Thiruvananthapuram, Kerala, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 80,00,000

    Job Overview: As a customer service professional, you will be the first point of contact for customers, providing excellent support and building strong relationships to promote digital solutions. Key Responsibilities:Provide initial support to customers on their day-to-day general enquiriesProactively identify customer needs and pain points through regular...


  • Thiruvananthapuram, Kerala, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 8,00,000

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide technical expertise and support to customers, ensuring seamless execution of projects. The ideal candidate will have a strong background in pharmaceutical machinery, excellent communication skills, and the ability to work effectively in a team...


  • Thiruvananthapuram, Kerala, India beBeeCustomerSupport Full time ₹ 4,50,000 - ₹ 7,00,000

    Role Summary:We are seeking a skilled professional to provide exceptional customer support through various communication channels.Main Responsibilities:Respond to customer inquiries in a timely and professional manner via phone, email, and online chat platforms.Maintain high levels of quality, quantity, and customer satisfaction scores by delivering...


  • Thiruvananthapuram, Kerala, India beBeeSupport Full time ₹ 8,00,000 - ₹ 10,00,000

    Job Title: Technical Support SpecialistAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Technical Support Specialist.This is a fantastic opportunity for someone who enjoys working with technology and providing top-notch customer service.Key ResponsibilitiesReceive and respond to technical support inquiries...


  • Thiruvananthapuram, Kerala, India beBeeHelpdesk Full time ₹ 8,00,000 - ₹ 12,00,000

    We're seeking a skilled Helpdesk Support Specialist to provide exceptional customer service and support.Key ResponsibilitiesHandle customer interactions effectively and professionallyDeliver excellent customer service and set clear expectations based on agreed processesManage and resolve all tickets within target response and resolution timesWork on...