Customer Service Associate
3 days ago
Tata Consultancy Services is seeking a highly skilled Customer Service Associate to join their team. As a key member of our customer service department, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.
Job Summary:
The ideal candidate will have exceptional communication skills, be able to work in a fast-paced environment, and possess strong problem-solving abilities. If you are a detail-oriented individual with excellent customer service skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
• Handle customer inquiries via phone, email, or chat
• Resolve customer complaints in a timely and professional manner
• Collaborate with internal teams to resolve complex customer issues
• Provide excellent customer service by responding promptly to customer inquiries
• Analyze customer data to identify trends and areas for improvement
Requirements:
• Bachelor's degree in any field
• 2-6 years of experience in customer service or a related field
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving skills and attention to detail
• Proficiency in Microsoft Office Suite
• Experience with CRM software preferred
Salary:
$45,000 - $65,000 per year (estimated), based on location and experience.
About Tata Consultancy Services:
Tata Consultancy Services is a global IT and business solutions leader, with over 600,000 employees and operations in 55 countries. We offer a range of services across various domains, including aerospace, BFSI, insurance, healthcare, and more.
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