Customer Service Representative

2 weeks ago


Kolkata, West Bengal, India Webvio Technologies Private Limited Full time
About the Role

Webvio Technologies Private Limited is a leading company in the ITES industry, providing exceptional services to clients globally. As a Career Opportunity with us, you will be part of a dynamic team that thrives on innovation and excellence.

The ideal candidate for this role will have excellent communication skills, particularly in English, and a strong ability to empathize with customers. Our primary goal is to deliver top-notch customer service experiences that exceed expectations.

We are looking for a highly motivated individual who can work effectively in a fast-paced environment, handle multiple tasks simultaneously, and provide solutions-oriented responses to customer inquiries.

Key Responsibilities:

  • Providing timely and effective responses to customer queries via phone or email
  • Resolving customer complaints and concerns in a professional manner
  • Maintaining accurate records of customer interactions and updates
  • Collaborating with internal teams to resolve complex issues

Requirements:

  • Degree qualification: 12th pass and above
  • Minimum 6 months to 1 year of experience in an international BPO setting
  • Excellent verbal and written communication skills in English
  • Able to work flexible shifts, including night shifts
  • Strong analytical and problem-solving skills

What We Offer:

  • A competitive salary range of ₹8,000 - ₹10,000 per month (approximately $110 - $137 USD)
  • 24 paid leaves annually for relaxation and rejuvenation
  • Promotion and growth opportunities within the company
  • Good working culture, team spirit, and recognition of employee contributions

Company Overview:

Webvio Technologies Private Limited is a trusted name in the ITES industry, providing high-quality services to global clients. Our commitment to excellence, innovation, and customer satisfaction drives our success and shapes our future. Join us as we continue to grow and evolve in the ever-changing landscape of technology and business.



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