ServiceNow ITSM Specialist

1 day ago

Kannur, Kerala, India beBeeServicenow Full time ₹ 80,00,000 - ₹ 1,20,00,000
ServiceNow ITSM Developer

This role involves working closely with business stakeholders to analyze and review detailed business and technical requirements.

The ideal candidate possesses analytical skills, thinks critically, and is naturally curious, highly collaborative, and has a passion for tackling complex data-centric problems.

  • Develop, test, configure, and integrate ServiceNow modules, focusing on all ITSM modules - Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, CSDM.
  • Capture requirements from business stakeholders & SMEs through demonstrations and workshops.
  • Coordinate with internal/external stakeholders for development of user stories, configurations, and delivery on agreed timelines.
  • Develop custom software/app solutions as required through scripting and software development.
  • Manage BAU tasks.
  • Provide value-based assessments and workshops to help maximize business results from ServiceNow software.

Key Skills:

  • At least 3-5 years of experience in ServiceNow ITSM, custom app development, configuring ServiceNow ITSM modules, Portal, front-end.
  • Hands-on developer experience in ITSM, Scoped Application design, Workflow or Flow Designer, Integration Hub, B2B integrations.
  • Deep understanding of REST, WSDL, JSON, and ability to integrate with other third-party applications, data sources.
  • Expertise in configuring UI Actions/UI Policy/A CLient Scripts, Business Rules, Inbound Actions. Macros etc.

Desired Credentials / Knowledge:

  • ServiceNow CIS-ITSM, CSA, CAD, or any other mainline certification (any two)
  • NOW Platform Development(must)
  • ITIL v4 Certified(optional)

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