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Intelligent ServiceNow Solutions Architect

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Kannur, Kerala, India beBeeService Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

We are seeking a skilled professional to support the implementation of intelligent ServiceNow Agents at healthcare payer clients. This role requires deep expertise in the ServiceNow platform and AI Agent Studio.

The ideal candidate will have hands-on experience with the ServiceNow Platform (ITSM, CSM, HRSD, SecOps) and proficiency in ServiceNow AI Agent Studio, no-code/low-code development. Strong problem-solving skills and ability to collaborate across engineering and business teams are essential.

Key Responsibilities:
  • Configure and customize ServiceNow AI Agents using AI Agent Studio.
  • Develop workflows, subflows, and process automation within ITSM, CSM, HRSD, and SecOps modules.
  • Integrate ServiceNow AI Agents with external systems using Integration Hub, APIs, and Workflow Data Fabric.

This role offers opportunities for complex AI projects, continuous growth, and high client expectations.

Some use cases could involve member services, claims processing automation, provider network management, regulatory compliance and reporting, case management and escalation, and IT service management.

This dynamic environment enables collaboration with cross-functional teams to design, configure, and deploy intelligent ServiceNow Agents.

As a ServiceNow expert, you'll work on optimizing automation, service delivery, and analytics capabilities.