ServiceNow Implementation Specialist

4 days ago

Kannur, Kerala, India beBeeDevelopment Full time $ 1,80,000 - $ 2,80,000

As a ServiceNow Developer, you will be responsible for implementing and optimizing workflows in alignment with business requirements.

Key Responsibilities:
  • Implement and optimize Incident, Problem, Change, and Service Request Management workflows
  • Configure and update Discovery schedules, monitor daily runs for errors, and troubleshoot issues to ensure reliable CI identification and population
  • Enhance Discovery probes and patterns to support complex infrastructure and cloud environments
  • Continuously improve the ServiceNow platform through iterative enhancements, user feedback incorporation, and performance tuning
  • Customize form layouts, fields, and user interfaces to support data consistency and usability across modules
  • Tailor and extend CAB Workbench functionality to support automated workflows and board operations
  • Develop and maintain robust API integrations with external systems
  • Manage Scheduled Jobs, Script Includes, Business Rules, and automation scripts for operational efficiency
  • Customize the Employee Center portal to improve branding, content delivery, and user engagement
  • Design and publish reports and dashboards to support performance tracking and operational transparency
  • Troubleshoot platform issues using advanced scripting skills and resolve defects promptly
Required Skills:
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Relevant ServiceNow training in ITSM, Discovery, and scripting modules
  • Minimum of 3 years of hands-on experience in ServiceNow development
  • Proven track record with ServiceNow ITSM modules and Discovery implementation
  • Experience with form customization, API integration, and dashboard/report creation
  • Demonstrated experience in troubleshooting platform issues and scripting errors

This role requires a strong understanding of ServiceNow and ability to work collaboratively with cross-functional teams.

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