ServiceNow Solutions Engineer

4 days ago


Kannur, Kerala, India beBeeSolution Full time ₹ 8,00,000 - ₹ 15,00,000

Job Summary:

We are seeking a skilled ServiceNow Support Specialist to provide technical support, perform system maintenance, and assist end-users with ServiceNow-related issues.

This role involves troubleshooting incidents, resolving service requests, and ensuring the smooth operation of the ServiceNow environment. Key responsibilities include:

  • Troubleshoot and resolve issues related to the ServiceNow platform.
  • Perform routine maintenance tasks and system upgrades, ensuring the platform remains stable and operational.
  • Provide support to end-users, addressing their questions and concerns regarding the ServiceNow platform.
  • Collaborate with other IT teams to ensure seamless integration and operation of the ServiceNow platform.
  • Ensure all support activities comply with IT security policies and federal regulations.

Required Skills and Qualifications:

  • ServiceNow Certified System Administrator (CSA) certification required.
  • 5 years of experience in Information Technology operations.
  • Experience with ServiceNow, help desk processes, applications, networking, Office 365, and Azure.
  • Familiarity with IT security policies.
  • Bachelor's degree in Information Technology or Computer Science preferred.

Ambitions:

  • To deliver an exceptional user experience and satisfaction.


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