
ServiceNow Solutions Engineer
4 days ago
Job Summary:
We are seeking a skilled ServiceNow Support Specialist to provide technical support, perform system maintenance, and assist end-users with ServiceNow-related issues.
This role involves troubleshooting incidents, resolving service requests, and ensuring the smooth operation of the ServiceNow environment. Key responsibilities include:
- Troubleshoot and resolve issues related to the ServiceNow platform.
- Perform routine maintenance tasks and system upgrades, ensuring the platform remains stable and operational.
- Provide support to end-users, addressing their questions and concerns regarding the ServiceNow platform.
- Collaborate with other IT teams to ensure seamless integration and operation of the ServiceNow platform.
- Ensure all support activities comply with IT security policies and federal regulations.
Required Skills and Qualifications:
- ServiceNow Certified System Administrator (CSA) certification required.
- 5 years of experience in Information Technology operations.
- Experience with ServiceNow, help desk processes, applications, networking, Office 365, and Azure.
- Familiarity with IT security policies.
- Bachelor's degree in Information Technology or Computer Science preferred.
Ambitions:
- To deliver an exceptional user experience and satisfaction.
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