Silver Jewelry Support Professional

3 days ago

Varanasi, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 10,00,000

About the Role

We are seeking a highly skilled and customer-focused Support Associate to join our team. As a Support Associate, you will be the primary point of contact for our customers, providing exceptional service and support through various communication channels.

Your key responsibilities will include:

  • Verifying customer addresses for order fulfillment.
  • Providing end-to-end customer support, including responding to queries across phone, email, and social media.
  • Handling returns and exchanges with empathy and efficiency.
  • Collecting customer feedback to improve our products and services.
  • Maintaining accurate records of interactions and following up with customers until resolution.
  • Collaborating with our operations and marketing teams to ensure smooth order fulfillment and a delightful customer experience.

To be successful in this role, you will require:

  • 1–2 years of customer support experience (D2C/e-commerce preferred).
  • Excellent communication skills in English and Hindi (written and verbal).
  • Strong problem-solving skills and ability to handle tough situations calmly.
  • A high level of energy, enthusiasm, and empathy – with a customer-first attitude.
  • Comfortable working with CRM tools and other software applications.

Why Join Our Team?

  • Be part of a fast-growing D2C brand disrupting the jewelry space.
  • A culture that values ownership, creativity, and learning.
  • Exposure to both customer success and brand strategy.
  • Opportunity to grow with the company as we scale nationwide and globally.

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