Customer Service Representative

3 weeks ago


Andheri, Maharashtra, India New Horizon Full time
Job Role:

Answer inbound calls and assist customers with their queries, requests, and complaints. Raise requests and complaints on behalf of the customer in the CRM tool. Generate leads and educate customers about new products and their benefits. Maintain and adhere to compliance guidelines. Capture problem indicators, highlight, and suggest improvements. Adhere to the monthly scorecard parameters, including quality, efficiency, and accuracy. Maintain adequate knowledge levels on products, processes, and systems used. Ensure sales targets are met.

Key Skills:
  • Excellent verbal communication skills in English
  • Ability to comprehend, capture, and interpret basic customer information
  • Strong customer service focus
  • Knowledge of Banking/Credit cards preferred
  • Knowledge of sales will be an added advantage

Work Timings:
Shifts (starting 6.30 am). Open to work in shifts/rotational offs. For females, the shift window will be up to 8:00 pm. For males, extra allowance for night shifts.

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