Customer Service Representative
17 hours ago
Job Role:
As a Phone Banking Customer Service Representative at New Horizon, you will be responsible for answering inbound calls and assisting customers with their queries, requests, and complaints. You will also be required to raise requests and complaints on behalf of customers in our CRM tool, generate leads, and educate customers about new products and their benefits.
Key Responsibilities:
- Answer inbound calls and assist customers with their queries, requests, and complaints
- Raise requests and complaints on behalf of customers in our CRM tool
- Generate leads and educate customers about new products and their benefits
- Maintain and adhere to compliance guidelines
- Capture problem indicators, highlight, and suggest improvements
- Ensure sales targets are met
Requirements:
- Excellent verbal communication skills in English
- Ability to comprehend, capture, and interpret basic customer information
- Strong customer service focus
- Knowledge of Banking/Credit cards preferred
- Knowledge of sales will be an added advantage
Work Environment:
Shifts (Starting 6:30 am), open to work in shifts/rotational offs. Languages Required: English (compulsory). Education: Graduates (Any stream) Mandatory (must have Passing Certificate). Job location: MIDC, Andheri (East), Mumbai. Experience: 0-4 years. Salary Package: Rs. 3L to 4/4.5L p.a. Employment: direct on bank payroll, Benefits: 6 days off in a month, PF, Mediclaim, and Gratuity as per applicability, Annual Bonus, every year increment, Paid leave: 15 CL, 15 SL, 25 PL post confirmation as per leave policy and many bank holidays.
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