Customer Service Associate

5 days ago


Andheri, Maharashtra, India New Horizon Full time

Dear Candidate,

Please find enclosed details for the role with New Horizon.

Job Role:

Answer inbound calls and assist customers with their queries, requests, and complaints.

Raise requests and complaints on behalf of the customer in the CRM tool.

Key Responsibilities:

  • Generate leads and educate customers about new products and their benefits.
  • Maintain and adhere to compliance guidelines.
  • Capture problem indicators, highlight, and suggest improvements.
  • Adhere to the monthly scorecard parameters, including quality, efficiency, and accuracy.
  • Ensure adequate knowledge levels on products, processes, and systems used.
  • Meet sales targets.

Requirements:

  • Excellent verbal communication skills in English.
  • Ability to comprehend, capture, and interpret basic customer information.
  • Strong customer service focus.
  • Knowledge of banking/credit cards preferred.
  • Knowledge of sales will be an added advantage.

Work Timings:

Shifts (starting 6:30 am), open to work in shifts/rotational offs (for females, shift window will be up to 8:00 pm) (male - extra allowance for night shift).

Languages Required:

English (compulsory).

Education:

Graduates (any stream) mandatory (must have passing certificate).

Job Location:

MIDC, Andheri (East), Mumbai.

Experience:

0-4 years.

Salary Package:

Rs. 3L to 4/4.5L p.a

Employment:

Direct on bank payroll.

Benefits:

6 days off in a month.

PF, Mediclaim, and Gratuity as per applicability.

Annual Bonus, every year increment.

Paid leave: 15 CL, 15 SL, 25 PL post confirmation as per leave policy and many bank holidays.

Training and Support:

One-month training as per experience, one mentor allocation in the first month to handhold.

Please revert with following details:

1. Experience in years in customer service:

2. Worked in any bank? If yes, name the bank.

3. Reason of leaving:

4. Notice period

5. Current Fixed salary per month



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