Customer Service Associate
5 days ago
Dear Candidate,
Please find enclosed details for the role with New Horizon.
Job Role:
Answer inbound calls and assist customers with their queries, requests, and complaints.
Raise requests and complaints on behalf of the customer in the CRM tool.
Key Responsibilities:
- Generate leads and educate customers about new products and their benefits.
- Maintain and adhere to compliance guidelines.
- Capture problem indicators, highlight, and suggest improvements.
- Adhere to the monthly scorecard parameters, including quality, efficiency, and accuracy.
- Ensure adequate knowledge levels on products, processes, and systems used.
- Meet sales targets.
Requirements:
- Excellent verbal communication skills in English.
- Ability to comprehend, capture, and interpret basic customer information.
- Strong customer service focus.
- Knowledge of banking/credit cards preferred.
- Knowledge of sales will be an added advantage.
Work Timings:
Shifts (starting 6:30 am), open to work in shifts/rotational offs (for females, shift window will be up to 8:00 pm) (male - extra allowance for night shift).
Languages Required:
English (compulsory).
Education:
Graduates (any stream) mandatory (must have passing certificate).
Job Location:
MIDC, Andheri (East), Mumbai.
Experience:
0-4 years.
Salary Package:
Rs. 3L to 4/4.5L p.a
Employment:
Direct on bank payroll.
Benefits:
6 days off in a month.
PF, Mediclaim, and Gratuity as per applicability.
Annual Bonus, every year increment.
Paid leave: 15 CL, 15 SL, 25 PL post confirmation as per leave policy and many bank holidays.
Training and Support:
One-month training as per experience, one mentor allocation in the first month to handhold.
Please revert with following details:
1. Experience in years in customer service:
2. Worked in any bank? If yes, name the bank.
3. Reason of leaving:
4. Notice period
5. Current Fixed salary per month
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